What are the responsibilities and job description for the Hotel Bellman Doorman - Hotel Hartness - Hotel Hartness / Patterson Restaurant & Bar position at Hay Creek Hotels?
Job Description:
A distinctive element exclusive to Hay Creek Managements approach to guest service is its "Host Philosophy,"which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities. The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties with secure, comfortable confidence that their service expectations will be exceeded.
Essential Functions:
Greet and welcome guests to the establishment.
Share Doorman responsibilities with the valet team.
Assist in bringing guest luggage from personal guest vehicles to lobby or appropriate guest room during check in process.
Offer assistance to collect guest luggage upon departure.
Load all guest belongings in and out of vehicles.
Accommodate guests by opening doors and assisting with luggage or other heavy items.
Place luggage in Guest Rooms according to Hotel Hartness standards.
Conduct In Room Orientation for guests, highlighting room features.
Deliver packages to guest rooms.
Answer guests' questions regarding local attractions, hotel amenities and other available services.
Complete daily bellman checklists and other assigned tasks.
Review guest service requests daily with Guest Service Agents and deliver guest request items to their room.
Always provide exceptional customer service to guests.
Provide friendly, prompt service to collect guests, luggage, and other personal items.
Maintain continuous communication with Front Office during all shifts to ensure all requests are addressed.
Assist with seasonal opening and closing duties, completing all checklists as required.
Communicate all unsafe areas and things needing maintenance attention in a timely manner.
Assist Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.
Address each guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
Attend all scheduled meetings and training sessions.
Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
Comply with all Hotel and HCH time and attendance policies.
Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Hotel Specific Essential Functions:
Ability to remain standing for 8 hours.
Ability to frequently move and lift to 80 lbs.
Ability to walk the property and grounds frequently.
Ability to move up and down stairs frequently.
Ability to bend frequently and repetitively during a shift.
Ability to use manual dexterity often.
Ability to move quickly based on guest needs.
Ability to frequently communicate and exchange accurate information effectively.
Ability to read, write, understand, and speak English.
Working Environment:
Hotel property with 73 guest rooms.
Work will primarily take place in a hotel environment, with both indoor and outdoor work on a regular basis.
Frequent outdoor work with exposure to extreme temperatures and all-weather conditions.
Group and solo work.
Practice and observe all safety procedures.
Exposure to various hazardous chemicals.
Requirements:
High School diploma or equivalent.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
1 year customer service experience required, hotel environment highly preferred.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
Proven success in handling guest complaints.
Ability to operate smoothly and professionally under high stress situations.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Successful completion of background check and/or DMV check.
About Hotel Hartness and Patterson Kitchen Bar
Hartness, the Greenville areas most exciting and architecturally stunning traditional neighborhood development, ishome to a new 75,000 square foot boutique hotel. The new development, managed by Hay Creek Hotels, features 73 luxury suites, meeting and event space, waterside restaurant, and a world-class luxury spa.
Guest rooms are well appointed with a fresh and modern motif, offering several different suite configurations designed to appeal to a wide variety of audiences. The hotel also includes two levels of indoor and outdoor meeting and conference space options, featuring The White Oak Ballroom that can host up to 300 guests.
Just a short walk from the main hotel is the hotels restaurant, Patterson Kitchen Bar, named to honor a branch of the Hartness family tree. With a wrap-around porch and window walls, diners canenjoy waterside dining next to the tranquil and serene pond setting. The heart of the restaurant is the exposition kitchen that prepares a variety of locally and regionally inspired menu items.
The hotel also features Spa H, aluxurious spa designed and managed by WTS International. With six treatment rooms and a comprehensive menu of unique and creative treatments, the spa is truly something never offered before in the Greenville area.
Hay Creek offers an extensive benefit and incentive package, including;
Competitive Paid Time Offincluding Vacation, Sick, Holiday Pay, and Personal Birthday*
Complimentary Staff MealsDaily
Weekly payrollschedule
Competitive Wageswith Cost-of-Living Adjustments and Annual Performance/Wage Reviews
Lodging Discountsat any HCH Property (Employee forty-nine per night, Friends & Family eighty-nine per night)
Dining Discountsat any HCH Property (50% off food for employee and guests)
Spas, Golf Course, and Activities Discountsat any HCH Property
Hospitality Discountsfrom our partners at the New England Inn & Resort Association and Historic Hotels of America
Industry Travel Discountsthrough Working Advantage (rental cars, event tickets, local activities, etc.)
Supportive Culturethat is fun and motivating, with open-door policy work environment
Employee Recognition Programthrough 'Delight Dollars' appreciation and prizes
Employee Assistance Programincluding 24/7 confidential support and KOFE financial education.
Accelerated Career Advancementof professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at www.HayCreekHotels.com
We are an E-Verify Employer;
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.
Requirements:
Required Experience:
High School diploma or equivalent.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
1 year customer service experience required, hotel environment highly preferred.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
Proven success in handling guest complaints.
Ability to operate smoothly and professionally under high stress situations.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Successful completion of background check and/or DMV check.
Keyword: Bellman
- WEEKLY PAY - $14.00 Per Hour! ***
A distinctive element exclusive to Hay Creek Managements approach to guest service is its "Host Philosophy,"which encourages each associate to develop the skills necessary to offer competent hospitality service outside the realm of their primary job responsibilities. The ability of our Host Associates to proficiently multi-task provides guests at Hay Creek properties with secure, comfortable confidence that their service expectations will be exceeded.
Essential Functions:
Greet and welcome guests to the establishment.
Share Doorman responsibilities with the valet team.
Assist in bringing guest luggage from personal guest vehicles to lobby or appropriate guest room during check in process.
Offer assistance to collect guest luggage upon departure.
Load all guest belongings in and out of vehicles.
Accommodate guests by opening doors and assisting with luggage or other heavy items.
Place luggage in Guest Rooms according to Hotel Hartness standards.
Conduct In Room Orientation for guests, highlighting room features.
Deliver packages to guest rooms.
Answer guests' questions regarding local attractions, hotel amenities and other available services.
Complete daily bellman checklists and other assigned tasks.
Review guest service requests daily with Guest Service Agents and deliver guest request items to their room.
Always provide exceptional customer service to guests.
Provide friendly, prompt service to collect guests, luggage, and other personal items.
Maintain continuous communication with Front Office during all shifts to ensure all requests are addressed.
Assist with seasonal opening and closing duties, completing all checklists as required.
Communicate all unsafe areas and things needing maintenance attention in a timely manner.
Assist Banquet department as necessary, delivering event packages, flowers, and event guest needs from the driveway to the event space.
Address each guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close.
Attend all scheduled meetings and training sessions.
Understand and practice all HCH safety and security procedures, including Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, Anti-Harassment Policy, and Violence in the Workplace Policy.
Comply with all Hotel and HCH time and attendance policies.
Comply with all Hotel and HCH uniform, dress code, and appearance standards.
Hotel Specific Essential Functions:
Ability to remain standing for 8 hours.
Ability to frequently move and lift to 80 lbs.
Ability to walk the property and grounds frequently.
Ability to move up and down stairs frequently.
Ability to bend frequently and repetitively during a shift.
Ability to use manual dexterity often.
Ability to move quickly based on guest needs.
Ability to frequently communicate and exchange accurate information effectively.
Ability to read, write, understand, and speak English.
Working Environment:
Hotel property with 73 guest rooms.
Work will primarily take place in a hotel environment, with both indoor and outdoor work on a regular basis.
Frequent outdoor work with exposure to extreme temperatures and all-weather conditions.
Group and solo work.
Practice and observe all safety procedures.
Exposure to various hazardous chemicals.
Requirements:
High School diploma or equivalent.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
1 year customer service experience required, hotel environment highly preferred.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
Proven success in handling guest complaints.
Ability to operate smoothly and professionally under high stress situations.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Successful completion of background check and/or DMV check.
About Hotel Hartness and Patterson Kitchen Bar
Hartness, the Greenville areas most exciting and architecturally stunning traditional neighborhood development, ishome to a new 75,000 square foot boutique hotel. The new development, managed by Hay Creek Hotels, features 73 luxury suites, meeting and event space, waterside restaurant, and a world-class luxury spa.
Guest rooms are well appointed with a fresh and modern motif, offering several different suite configurations designed to appeal to a wide variety of audiences. The hotel also includes two levels of indoor and outdoor meeting and conference space options, featuring The White Oak Ballroom that can host up to 300 guests.
Just a short walk from the main hotel is the hotels restaurant, Patterson Kitchen Bar, named to honor a branch of the Hartness family tree. With a wrap-around porch and window walls, diners canenjoy waterside dining next to the tranquil and serene pond setting. The heart of the restaurant is the exposition kitchen that prepares a variety of locally and regionally inspired menu items.
The hotel also features Spa H, aluxurious spa designed and managed by WTS International. With six treatment rooms and a comprehensive menu of unique and creative treatments, the spa is truly something never offered before in the Greenville area.
Hay Creek offers an extensive benefit and incentive package, including;
- Insurance Benefit packageincluding company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness plans*
- Free Life Insuranceof $25K from HCH*
- Tax-free Flex Spending Accountsfor Medical Costs and Daycare Costs*
Competitive Paid Time Offincluding Vacation, Sick, Holiday Pay, and Personal Birthday*
Complimentary Staff MealsDaily
Weekly payrollschedule
Competitive Wageswith Cost-of-Living Adjustments and Annual Performance/Wage Reviews
Lodging Discountsat any HCH Property (Employee forty-nine per night, Friends & Family eighty-nine per night)
Dining Discountsat any HCH Property (50% off food for employee and guests)
Spas, Golf Course, and Activities Discountsat any HCH Property
Hospitality Discountsfrom our partners at the New England Inn & Resort Association and Historic Hotels of America
Industry Travel Discountsthrough Working Advantage (rental cars, event tickets, local activities, etc.)
Supportive Culturethat is fun and motivating, with open-door policy work environment
Employee Recognition Programthrough 'Delight Dollars' appreciation and prizes
Employee Assistance Programincluding 24/7 confidential support and KOFE financial education.
Accelerated Career Advancementof professional enrichment, company-sponsored conferences & classes, and our formal Professional Development Program for new managers in training.
Free Parking
(*for eligible associates classified as benefits eligible)
About Hay Creek Hotels:
Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to "Delight & Surprise" our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.
Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.
Our Core Values and Beliefs;
We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, I can, I am, I own, empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.
To learn more, visit us at www.HayCreekHotels.com
We are an E-Verify Employer;
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS at 888-897-7781.
Requirements:
Required Experience:
High School diploma or equivalent.
Must be very skilled with technology and a quick learner. Working knowledge of a Property Management System preferred.
1 year customer service experience required, hotel environment highly preferred.
Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude.
Proven success in handling guest complaints.
Ability to operate smoothly and professionally under high stress situations.
Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Successful completion of background check and/or DMV check.
Keyword: Bellman
Salary : $14
