What are the responsibilities and job description for the Customer Success Manager position at Hayden AI?
About Us
At Hayden AI, we are on a mission to harness the power of artificial intelligence and machine learning to transform the way governments and businesses address real-world challenges.
From optimizing bus lane and bus stop enforcement to pioneering digital twin modeling and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive forward a sustainable future.
What the job involves
The Customer Success Manager (CSM) will support the Director of Customer Success by creating and maintaining strong customer relationships, assisting with the operational needs of the client, providing data-driven solutions and results, and ensuring overall program health. The CSM will serve as the lead point of contact for the customer, making suggestions and recommendations that impact the success and upward trajectory of the account.
Responsibilities
- Client Relationship Management : Develop and maintain strong client relationships, serving as a trusted partner and internal advocate for all clients.
- Expansion & Renewal : Work with the Director of Customer Success to execute renewals and
expansions, ensuring the customer achieves desired business outcomes.
Qualifications
Benefits and Perks
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)
At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.
Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.
