What are the responsibilities and job description for the Customer Service Manager position at Hayden Berend Insurance Agency?
Job Description
Job Description
We are seeking a highly motivated Customer Service Manager to join our team. We are a reputable locally owned and operated insurance company serving Wichita Falls and the surrounding area. The ideal candidate will be responsible for overseeing our customer service department, ensuring excellent service delivery, and fostering strong relationships with clients. You will also be tasked with driving new business acquisitions and managing insurance policies to meet sales goals.
Benefits
Annual Base Salary Commission
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Responsibilities
- Lead and manage the customer service team, ensuring effective communication and support for clients.
- Address customer inquiries and resolve issues in a timely and professional manner.
- Build and maintain strong relationships with clients to ensure long-term satisfaction.
- Assist with new business acquisition efforts, including quoting and policy management.
- Provide guidance on insurance products and services to both clients and team members.
- Meet individual and team sales goals related to new business acquisition.
- Manage and track customer service performance metrics.
Requirements