Parts Advisor - Villa Ridge, MO

Key Responsibilities

• Internal & Retail Parts Sales
  • Take ownership of the customer experience with Hayden Machinery, ensuring satisfaction at every interaction.
  • Process technician and customer orders, ensuring timely and accurate fulfillment. 
  • Collaborate with the service and sales departments to ensure parts availability for repairs and customer needs.
  • Process Service Parts requests by ordering from vendors and utilizing Hayden Machinery parts inventory. 
  • Utilize our operating system, dealer and vendor resources, and other sales tools proficiently to document and bill all parts sales accurately.

• Inventory Control
  • Maintain accurate inventory records and manage stock levels to ensure availability of parts. Generate stock order as needed.
  • Carry out cycle counts and assist with full inventory counts of your branch.
  • Adhere to standard operating procedures and instructions for parts sales, returns, and operations.

• Warehouse Management
  • Pick, pack, and label products accurately for outgoing orders to retail customers, shop, and field technicians.
  • Handle shop and retail returns.
  • Coordinate with shipping carriers to arrange for timely and efficient delivery of orders. 
  • Organize and maintain warehouse space for efficient storage and accessibility.
  • Ensure cleanliness and safety of the warehouse by following standard procedures and regulations.
  • Dispose of waste materials and hazardous items in accordance with company policies and regulations.
  • Ensure all orders are properly marked and labeled.
  • Operate warehouse equipment, such as forklifts and pallet jacks, safely and efficiently.
  • Conduct routine maintenance checks on equipment and report any issues to the maintenance department.
  • Inspect incoming and outgoing products for quality and accuracy.

Qualifications:

• Strong work ethic and willingness to learn. Ability to follow instructions and work as part of a team.
• Excellent communication, analytical, and problem-solving skills with the ability to thrive in a fast-paced environment. 
• Intermediate computer skills including, typing/data entry, Microsoft/GSuite, email/text communication are required. 
• Understand attention to detail and time management.

Physical Abilities/Requirements:

• Able to work overtime, including evenings, occasional weekends and holidays (on rare occasions).
• Able to stand for an extensive amount of time. Able to repeatedly lift up to 50 lbs, and occasionally up to 75 lbs. 
• Work is performed with some exposure to outside elements and seasonal environmental factors. Periods of stooping, bending and lifting occur.