What are the responsibilities and job description for the Account Coordinator position at Hayes Company / Knight-Swift Warehousing and Fulfillment?

Job Summary : Account Coordinator facilitates the efficient operation of the assigned department by performing a variety of customer service, clerical, and administrative tasks

Duties / Responsibilities :

Monitor team mailbox(es), assign to appropriate Team Member(s) and maintain the box in an organized fashion
Run Reports to recognize and produce actionable detail and then communicate that to the appropriate parties in a timely manner
Provide a timely and professional customer service response to Customer and, at times, proactive communication
Assist Customer Service with "Expedited" Shipments processing
Work collaboratively with internal teams, including sales, operations, and customer service, to ensure seamless and efficient customer experiences
Communicate with diplomacy to Customers such information as is appropriate
Follow up with Task Owners to ensure deadlines are met on time
Perform "End of Day" administrative, clerical and filing tasks
Additional Duties as needed

Required Skills / Abilities :

Ability to be flexible and adapt to change

Excellent verbal communication skills.

Excellent organizational skills and attention to detail.

Good written communication skills.

Efficient time management skills.

Ability to thrive in a team environment.

Ability to work independently and self-manage multiple tasks / projects with simultaneous deadlines in a fast-paced environment with frequent change

Establish and maintain effective working relationships with both coworkers and leadership to include internal and external departments.

Education and Experience :

Knowledge of Transportation / Logistics / Distribution operations a plus, but not required

Prior use of Warehouse Management System (WMS) a plus but not required

Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Can generate reports and maintain accurate, detailed records

Ability to think critically and solve problems quickly and accurately

High School diploma or GED

2-3 years experience in an administrative role

Physical Requirements :

Must be able to lift up to 15 pounds at a time.

Prolonged periods sitting at a desk and working on a computer.

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