Account Coordinator

Position Summary: 

The Account Coordinator will be responsible for supporting the account management team in delivering exceptional service to clients. This role will involve handling administrative tasks, coordinating communication between clients and internal teams, managing project timelines, and ensuring the successful execution of client campaigns and initiatives. The Account Coordinator will play a key role in maintaining strong client relationships and ensuring smooth day-to-day operations. 

Essential Duties and Responsibilities: 

• Assist in the management of client accounts, including scheduling meetings, managing timelines, and coordinating deliverables.
• Serve as a liaison between clients and internal teams, ensuring clear communication and efficient workflow.
• Prepare and manage client proposals, contracts, and reports, ensuring accuracy and timely delivery.
• Support the development and execution of client campaigns, projects, and events.
• Monitor project progress and assist in resolving any issues or roadblocks.
• Manage client inquiries and requests, ensuring they are addressed promptly and professionally.
• Track and report on key performance indicators (KPIs) and client feedback.
• Assist in managing budgets for client accounts, ensuring projects stay within budgetary constraints.
• Prepare client presentations, ensuring all necessary data and updates are included.
• Help maintain and update client records in the company’s CRM or project management system.
• Collaborate with internal teams, including sales, marketing, and creative, to ensure the successful execution of client projects.
• Provide administrative support to the account management team as needed.

Required Qualifications: 

• Bachelor’s degree in business, Marketing, Communications, or a related field.
• 1-3 years of experience in account management, project coordination, or a similar role.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with a customer-focused approach.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Detail-oriented with strong problem-solving skills.
• Ability to work under pressure and meet deadlines.

Physical Demands: 

• Ability to sit for extended periods of time while working at a desk or computer.
• Occasional need to lift or move office supplies or materials (up to 15 lbs).
• May require extended hours during peak project times.

Work Environment: 

• Office environment with a focus on client communication, project coordination, and team collaboration.
• Work is typically performed in an indoor, climate-controlled office environment.
• Fast-paced, team-oriented environment with a focus on meeting client expectations and deadlines.

Travel Requirements: 

• Occasional travel may be required for client meetings, site visits, or events.
• Estimated travel time is approximately 5-10%, depending on client needs and project requirements.

Equipment Used: 

• Standard office equipment such as computers, phones, printers, and fax machines.
• Project management tools (e.g., Asana, Trello, or Monday.com) to track tasks and timelines.
• CRM systems to manage client information and interactions.
• Presentation software (e.g., Microsoft PowerPoint) for creating client presentations and reports.

Supervisory Responsibilities: 

• This position has no direct supervisory responsibilities but may assist in coordinating efforts within the account management team and cross-functional teams.
• Collaborate with senior account managers and other team members to support client projects and initiatives.

Benefits Offered: 

• Medical/Dental/Vision Insurance- First of the month after 30 days of employment
• 401K with company match
• PTO and Holiday eligibility on the date of hire
• Weekly Pay

• Full Grant Tuition & Tuition Reimbursement

Hayes Company/Knight Swift Warehousing and Fulfillment is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.