What are the responsibilities and job description for the Manager of Strategic Accounts position at Hayes Locums?
KEY OBJECTIVE :
The Manager, Strategic Accounts will serve as a trusted partner to Hayes' key enterprise clients by developing and fostering deep and long-lasting relationships, with the overall goal of nurturing the client relationship, protecting the integrity of our service, and driving customer loyalty.
The Manager, Strategic Accounts is pivotal in ensuring client retention, satisfaction / advocacy, and GROWTH.
ROLE :
Partner with Director, Strategic Accounts to strategically grow existing and new business
Service & develop named strategic client accounts, existing and new, by utilizing service line product knowledge, understanding of each client's locum utilization and communication of the recruitment process
Build relationships with strategic accounts and be point of escalation for those contacts
Nurture & initiate client relationships by establishing an integrated network of communication & point of contacts for health systems
Maintain regular contact and site visits within assigned accounts and territory
Present key results and opportunities to senior level contacts at client
Partner with the Physician Recruitment team to maintain awareness on open jobs and physician activity
Partner with the Director of Business Development to create, maintain and address service quality concerns
Attend and participate in strategic conferences as well as customer events
Facilitate voice of customer reporting and applicable business review reporting
Create and develop individualized account strategies for expansion opportunities in collaboration with Director, Strategic Accounts
RESPONSIBILITIES :
Integrated System-wide relationship
Understand who the key decision makers and influencers at each facility identified
Build new relationships with C-Suite and VP level contacts in an effort to create more integrated and global effort to meet clients need.
Voice of Customer
Respond to requests, questions, issues for target clients.
Escalation to Director, Strategic Accounts.
Enhance customer service and additional attention to ensure expectations are meet and delivered
Customize Credentialing Process
Work w / MSS to establish credentialing process / expectations with each Key Account in collaboration with Director, Strategic Accounts
Interact around a problem file (i.e. set up conference calls)
Strategic Visits / Conferences
Annual Site Visit
Additional visits to territory clients
Regional Conferences
Participate in client charity events and other client entertainment functions
Business Review
In collaboration with Director, Strategic Accounts
Use Analytics and Business Intelligence Reports to create metrics and reporting around :
Days worked, Specialty and Site
Physician and Ancillary locum expense
Presents to placement ratio
Trends (credentialing timeframe, what we are doing well, what needs attention)
Thought leadership
QUALIFICATIONS :
Bachelor's Degree
At least 2 years of experience in provider staffing
Experience in relationship management, business development and account management
Ability to travel up to 50%
Previous experience in a metrics driven environment with the ability to drive results
Proficiency with managing objections and high-level sales talk tracks
Ability to utilize problem solving and critical thinking skills
Strong written and verbal communication skills, including presentation skills
Ability to work with cross functional teams, collaborate and build positive relationships
Willingness to assist, periodically, in on-call for travel change request
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