Demo

Manager of Strategic Accounts

Hayes Locums
Fort Lauderdale, FL Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/7/2025

KEY OBJECTIVE :

  • The Manager, Strategic Accounts will serve as a trusted partner to Hayes' key enterprise clients by developing and fostering deep and long-lasting relationships, with the overall goal of nurturing the client relationship, protecting the integrity of our service, and driving customer loyalty.
  • The Manager, Strategic Accounts is pivotal in ensuring client retention, satisfaction / advocacy, and GROWTH.

ROLE :

  • Partner with Director, Strategic Accounts to strategically grow existing and new business
  • Service & develop named strategic client accounts, existing and new, by utilizing service line product knowledge, understanding of each client's locum utilization and communication of the recruitment process
  • Build relationships with strategic accounts and be point of escalation for those contacts
  • Nurture & initiate client relationships by establishing an integrated network of communication & point of contacts for health systems
  • Maintain regular contact and site visits within assigned accounts and territory
  • Present key results and opportunities to senior level contacts at client
  • Partner with the Physician Recruitment team to maintain awareness on open jobs and physician activity
  • Partner with the Director of Business Development to create, maintain and address service quality concerns
  • Attend and participate in strategic conferences as well as customer events
  • Facilitate voice of customer reporting and applicable business review reporting
  • Create and develop individualized account strategies for expansion opportunities in collaboration with Director, Strategic Accounts
  • RESPONSIBILITIES :

  • Integrated System-wide relationship
  • Understand who the key decision makers and influencers at each facility identified

  • Build new relationships with C-Suite and VP level contacts in an effort to create more integrated and global effort to meet clients need.
  • Voice of Customer
  • Respond to requests, questions, issues for target clients.

    Escalation to Director, Strategic Accounts.

  • Enhance customer service and additional attention to ensure expectations are meet and delivered
  • Customize Credentialing Process
  • Work w / MSS to establish credentialing process / expectations with each Key Account in collaboration with Director, Strategic Accounts

  • Interact around a problem file (i.e. set up conference calls)
  • Strategic Visits / Conferences
  • Annual Site Visit

  • Additional visits to territory clients
  • Regional Conferences
  • Participate in client charity events and other client entertainment functions
  • Business Review
  • In collaboration with Director, Strategic Accounts

  • Use Analytics and Business Intelligence Reports to create metrics and reporting around :
  • Days worked, Specialty and Site

  • Physician and Ancillary locum expense
  • Presents to placement ratio
  • Trends (credentialing timeframe, what we are doing well, what needs attention)
  • Thought leadership
  • QUALIFICATIONS :

  • Bachelor's Degree
  • At least 2 years of experience in provider staffing
  • Experience in relationship management, business development and account management
  • Ability to travel up to 50%
  • Previous experience in a metrics driven environment with the ability to drive results
  • Proficiency with managing objections and high-level sales talk tracks
  • Ability to utilize problem solving and critical thinking skills
  • Strong written and verbal communication skills, including presentation skills
  • Ability to work with cross functional teams, collaborate and build positive relationships
  • Willingness to assist, periodically, in on-call for travel change request
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