What are the responsibilities and job description for the Order Entry Specialist position at Hayes Manufacturing?
Hayes Manufacturing has been making quality power transmission products since 1973. With a solid reputation backed by engineering expertise, we strive to provide an exceptional customer service experience, whether our customers are calling from a garage workshop or a plant that covers a few square blocks. To learn more, visit us at hayescouplings.com.
Hayes Manufacturing is looking for an Order Entry Specialist at our Fife Lake, MI location. The Order Entry Specialist retrieves and processes incoming daily orders into the company’s ordering system. Orders are received in multiple ways, including email, fax, phone, and customers’ websites. You will maintain the customer database by entering and updating customer and account information. You will contact customers to resolve any issues with orders.
What You’ll Do:
· Enter orders into computer software for processing including pricing, packaging, and shipping instructions after reviewing orders for deficiencies.
· Verify entered customer and account information by reviewing, correcting, deleting, or reentering data.
· Notify customers when an order is received via their preferred contact method.
· Maintain operations by following policies and procedures and reporting needed changes.
· Process customers’ credit card orders, keeping information confidential.
· Field customer questions and complaints with a cooperative attitude.
What You’ll Need:
· 1-3 years of administrative, customer service, or other relevant experience.
· Must be detailed and thorough in completing tasks.
· Well-organized.
· Strong sense of confidentiality.
· Strong written and verbal communication skills.
· Familiar with basic office and computer equipment.
· High school diploma or equivalent.
The above list is non-exhaustive. Other essential job functions may exist that are not listed here.
Competitive pay and benefits!
Ask about our sign-on bonus!
Equal Opportunity Employer including veterans and persons with disabilities.
Job Type: Full-time
Pay: From $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Education:
- High school or equivalent (Required)
Ability to Commute:
- Fife Lake, MI 49633 (Required)
Ability to Relocate:
- Fife Lake, MI 49633: Relocate before starting work (Required)
Work Location: In person
Salary : $19
