Regional Property Director - Multifamily Operations

At Hayman Company, we believe that we are only as good as our people. We are seeking a Regional Director for the Cleveland/Toledo area. Our professional culture is comprised of entrepreneurial driven leaders who define our success. We take great pride in providing the necessary tools for a healthy and productive work environment where opportunities for growth and advancement create a mutually beneficial relationship between team members, investors, business partners, and residents. If you thrive on sharing your knowledge and are eager to help establish, develop and contribute to solid history of industry-leading operational standards, sterling reputation, and commitment to excellence, we want to speak with you today. We are looking for someone with experience in Third Party Management and Receiverships and affordable Housing experience..

As one of North America's leading owners, operators, and advisors of property management real estate, we are defining the next generation of multifamily rental living. From operations to accounting, branding to software engineering, we're building a team to help us take apartment living to the next level. For over 55 years, Hayman has been dedicated to improving our communities, team members, and residents alike. With a diverse portfolio of assets and operations in Ohio, Texas, Illinois, Michigan, and Missouri. We have been recognized with several industry awards including Best of the Best Owner and Property Management, Top Company, Best of Midwest, Top Property, Top Workplaces; and annual National and Local Apartment Association designations.

As a valued leader, we offer a competitive benefit package including:

• Flexible Spending Accounts (Medical/Child Care)
• Structured Annual Bonus Opportunities
• Generous Paid Time Off (PTO)
• Comprehensive Medical Benefits
• Dental Benefits
• Vision Benefits
• Prescription Coverage
• Life Insurance
• Short-Term Disability
• Long-Term Disability
• Cell-Phone Allowance
• 401(k) Match
• Employee Assistance Program
• Training, Certification, & Development Opportunities
• Employee Recognition Programs
• Employee Housing Discount
• Company Sponsored Teambuilding Workshops, Activities and Events

The Regional Director is responsible for the general operations and business plan execution for a diverse portfolio of five to nine conventional multifamily properties:

• They will have a proven track record in managing a varied portfolio of properties, be a motivator, excellent communicator, and a hands-on leader.
• Regional Directors have direct accountability over Property Managers and site teams to ensure implementation and execution of all corporate policies and procedures and will meet and/or exceed client expectations.
• The Regional Director must demonstrate strong client and team management skills and lead asset management meetings.
• Act as the main point of contact related to all property related items with owner representatives and understand and be able to communicate all facets of operations and performance in pursuance to the Management Agreement.
• Responsible for review and approval of all property purchasing with complete adherence to the expense budget.
• Engage in revenue management pricing including attendance at all pricing calls with the VP of Multifamily and Pricing Advisor.
• Review reporting compliance, monthly financial analytical KPI’s, resident and mystery shop survey results and create action plans for team members who don't meet minimum requirements.
• Oversight of marketing activities such as marketing plans, social media tracking, reviewing market comp information, review weekly traffic statistics, reviewing screening results and metrics.
• Assists Property Manager to create yearly budget projections.
• Reviews, approves, and provides guidance on budget variance and capital expenditure requests, and solicits advice from capital team as necessary.
• Oversees the operating performance of and compliance with the Company's property management procedures and policies by reviewing financials, pricing models, and conducting operational and financial audits, and developing corrective action plans as necessary to achieve stated goals and objectives.
• Delivers coaching conversations around opportunities all operational functions of the property by providing direct and timely feedback with a focus on team and individual development.
• Focuses on employee engagement and ensuring that associates have the resources needed to be successful.
• Responsible for the continuous implementation and maintenance of Hayman’s resident experience philosophy including but not limited to brand integrity, reputation management, resident events, work order management, hiring and developing staff with a customer experience mindset.
• Utilizes technology to identify trends and patterns at a property-level and executes on making those necessary changes.

Essential Position Qualifications/Requirements:

• Minimum high school diploma, bachelor’s degree preferred.
• CAM, CPM, or ARM designation preferred.
• Conventional multifamily experience with Class A and B product types required.
• Minimum 5 years of on-site property management experience.
• 3 years Regional Property Manager, Area Manager, or District Manager experience managing 1500 units.
• Excellent oral and written communication skills.
• Experience with third-party, equity investor relationships.
• Experience in supervisory role managing staff of more than 25 employees.
• Experience in writing budgets, monthly variance reports, and forecasts.
• Experience in preparing and executing written marketing plans.
• Experience with Yardi Voyager property management software preferred, or other software.
• Experience with rent optimizer software a plus.
• Receivership & Third Party Management experience required
• Affordable Housing experience preferred
• Computer literate, including Microsoft Office Suite

The Hayman Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Hayman Company seeks to attract, recruit, advance and retain top talent. Our compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Regional Property Director: 5 years (Preferred)
• Receivership Property: 2 years (Preferred)
• Affordable Housing: 2 years (Preferred)

License/Certification:

• CAM, CPM OR ARM Designation preferred (Preferred)
• Driver's License (Required)

Work Location: On the road