What are the responsibilities and job description for the EHR Systems Analyst position at HAYMARKET CENTER?
Description
This position will be responsible for the design, development, and support of the NextGen Electronic Health Record (EHR). Responsible for programming on specific application subsets of the company's application portfolio, participating in all phases of the development and maintenance life cycle, typically for an assigned business unit, client program, or corporate department and utilizing various customer technology platforms. Interacts with the system end-users and troubleshoot problems to provide a high level of user satisfaction.
Primary duties may include, but are not limited to:
- Perform analysis and troubleshooting in support of various EHR technical processes. Maintain active relationships with user teams to determine business requirements and lead requirements-gathering meetings.
- Identify solutions to non-standard requests and problems. Solve application related problems. Analyze technology solution options and providing feedback to appropriate parties.
- Assist management in establishing reporting requirements and developing reports from the NextGen database. Facilitate group sessions as needed to gather information on requirements clarification, design sessions, code reviews and troubleshooting issues.
- Own the change request process and may coordinate with other teams as necessary. Support production release after hours as needed.
- Respond to end user inquiries concerning NextGen operations, diagnoses software and operator problems.
- Provide application support services for NextGen EHR. Support the implementation, continued operation of NextGen EMR/EPM and related health care technologies.
- Maintain technical development environment. Monitor data integrity in the EHR, including reconciling incoming data with lab orders sent through the laboratory vendor, correct other related errors, and open support tickets.
- Handle help desk tickets related to EHR. ConnectWise experience is a plus but not required.
- Additional duties as assigned by Director of IT.
Requirements
- Requires BA/BS degree in related field.
- 3 to 6 years experience working with information technologies and systems analysis.
- Medium level of experience is required with SQL and HL7.
- Additional experience with Python, JSON, EHR Template Editor, Document Builder and Crystal Reports is a plus.
- Strong attention to detail to ensure that systems are designed, implemented, and maintained.
- Proven ability to assess business needs and translate them into relevant solutions.
- Knowledge of Electronic Health Records Systems, Health Care Specific Data Interface standards, and health information exchange technologies a big plus.
- Strong analytical skills to understand complex business processes and identifying solutions.
- Excellent verbal and written communications skills to facilitate clear and efficient interaction with both technical and non-technical stakeholders.
- Ability to mentor others, lead multiple small projects and provide troubleshooting support.
