Accounts Receivables / Customer Service Support

Position Overview

We are seeking a detail-oriented, proactive, and efficient Accounts Receivables / Customer Service Support professional to join our team. The ideal candidate will possess excellent communication skills, the ability to multitask, and thrive under pressure to resolve issues swiftly and effectively. If you are someone who can take initiative, manage multiple responsibilities simultaneously, and show exceptional organizational skills, we want you to be part of our growing team. Position is onsite, office hours 8:00am – 5:00pm

Essential Duties and Responsibilities:

• Invoicing: Invoice daily sales transactions and provide customers with electronic copies of invoices.
• Daily Reporting: Track and report on daily key performance indicators (KPIs)
• Daily Cash Management: Perform daily duties related to cash management, including recording bank deposits, electronic and cash deposits, credit card transactions, and wire transfers.
• Accounts Receivable Management: Maintain up-to-date accounts receivable records, ensuring aging is current, credits and collections are applied, uncollectible amounts are accounted for, and discrepancies are cleared.
• Accounts Receivable Monitoring & Collections: Monitor and collect overdue accounts by contacting clients through telephone, email, and mail. Recommend collection candidates, as necessary.
• Customer Liaison: Function as a liaison between customers and internal teams (operations/sales) to resolve pending collections and provide information regarding customer accounts.
• Credit Checks & Credit Analysis: Assist with conducting credit checks and credit analysis for new and existing customers to assess their creditworthiness.Documentation Management: Organize credit applications, resale certificates, and update customer records (new and existing) to ensure accuracy.
• Shipment Processing: Process shipments using UPS, Federal Express, DHL, and other freight company websites.
• Customer Support: Manage incoming customer calls, answer inquiries, and provide appropriate solutions or referrals to the relevant department.
• Quotations & Product Availability: Provide customers with product quotations and check availability.
• Accounts Payable Backup: Function as a primary backup for accounts payable tasks when necessary.
• Special Projects & Tasks: Take on special projects and tasks as assigned by management.

Qualifications:

• Strong attention to detail and accuracy.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Excellent communication skills, both written and verbal.
• Basic understanding of accounting principles and financial processes.
• Highly organized and adaptable in a dynamic work environment.
• Associate’s degree in accounting, Finance, or a related field.
• 2 to 4 years of experience in Accounts Receivable and customer service in a manufacturing setting.

Preferred Skills:

• Experience with accounting software and ERP systems.
• Previous exposure to credit and collections management.
• Familiarity with bank reconciliations and financial reporting.

If you are a motivated and dependable individual with the ability to work independently and as part of a team, we encourage you to apply for this opportunity to grow with us.