Demo

GUEST SERVICES LEAD - PART TIME

HAYNES FURNITURE COMPANY INCORPORATED
Atlanta, GA Part Time
POSTED ON 1/7/2025
AVAILABLE BEFORE 3/7/2025

Provide the highest level of attention and service to our guests.  Provide support from point of sale through delivery and any customer service post-delivery opportunities and ensure the stores profitability.  Be a professional brand ambassador by assisting our internal and external customers.

  • Responsible for delivery confirmation at point of sale and the ‘3 day out’ delivery confirmation process.
  • Responsible for auditing for accuracy, scanning and uploading all documents into DOMA i.e. sales orders, finance paperwork, and store closing reports.
  • Open and schedule service orders - collect needed information, photos and add specifics for our Customer Service team.
  • Responsible for service confirmation process, by calling all guests scheduled for service 2 days prior to their scheduled service call.
  • Enter approved even exchanges and attach needed photos, return authorization, or Warranty Protection Plan claim approvals, and complete credit memo forms as required.
  • Convey accurate information to customers to ensure the highest quality service.
  • Responsible for cash balancing at the end of each day.
  • Demonstrate a culture of respect, adaptability, multifunction capabilities and a strong work ethic.
  • Must be flexible with work schedules and be available, as needed.
  • Answer incoming calls promptly and professionally; finding quick resolution to customers questions or missed opportunities.
  • Schedule deliveries and customer pick up.
  • Respond to incoming and perform outbound communications with the highest level of professionalism.
  • Open, schedule, and maintain service orders for customers, collect needed information as well as photos for our service department to review and follow-up.
  • Assist customers with orders, take credit card payments, as well as perform cash balancing and DOMA filing.
  • Problem solve for damaged items, delivered wrong, tagged wrong or entered wrong orders and partner with store leadership to resolve in the most profitable way.
  • Understand and adhere to Company Policies as outlined in the Employee Handbook.
  • Any other duties or responsibilities assigned by management.

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