HELP DESK TECH SUPPORT

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. This is an on-site position.

ESSENTIAL FUNCTIONS:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to queries either in person or over the phone, train computer users.
• Maintain daily performance of computer systems.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem, walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Clean up computers, run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Must be available to work each scheduled shift and report to work on time, provide after hours and on-call support as needed.

POSITION RESPONSIBILITIES:

• Provide quality service to internal and external customers in all assigned tasks, while upholding company values at all times.
• Diagnostic and analytical skills for software and general application knowledge.
• Strong computer literacy skills with an emphasis on software knowledge, installations and use. Microsoft applications, data base applications, internet and internet protocols
• Basic computer abilities with the understanding of terminology and functionality.
• Understand and adhere to Company Policies as outlined in the Employee Handbook and Policy and Procedures manual
• Any other duties or responsibilities as assigned by management

SPECIFIC COMPETENCIES/ SKILLS: Exceptional customer service orientation; strong problem analysis/problem-solving; adaptability; exceptional team interaction; attention to detail; stress tolerance; ability to plan and organize; strong oral and written communication skills; learning skills. Basic computer abilities with the understanding of terminology and functionality; ability to multitask, sense of urgency; maintain a positive attitude; excellent telephone presence with organized follow-up skills; ability to be proactive and able to take direction and establish ownership of projects. Demonstrated networking skills, able to foster strong relationships internally and externally

PHYSICAL DEMANDS/ ENVIRONMENT: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, bending, standing, climbing or walking. Ability to move equipment up to 50 lbs. alone and up to 100 lbs. with assistance. Some travel may be required.

TOOLS OR EQUIPMENT USED ON THE JOB: Standard bench tech and power tools to work on computers, peripherals and related devices.

EDUCATION AND TRAINING:

• Related experience and training in computer troubleshooting and providing help desk support
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge and experience of customer service practices

PERKS BENEFITS:

• Generous paid time off beginning within the first 120 days
• Employee discount on already great deals
• Career growth & supportive leaders
• Medical (High Deductible plans offer company paid HSA contributions), Vision, Dental, company paid Basic Life plus Supplemental Life Insurance, Dependent Life Insurance available.
• Short Term and Long-Term Disability plans
• Legal Resources Plan and Flexible Spending Accounts
• 401(k) retirement plan/company contribution
• Fast career growth for top performers into……Assistant Operations Manager, Inventory Specialist and more!
• Fun Fact: We promote from within! We filled 70% management positions last year with internal employees

Company Overview: Haynes Furniture and The Dump has been family owned and operated for four generations ever since Ellis Strelitz founded the very first store in Norfolk, Virginia. Since 1898, our company has been guided by one simple principle – always give our customers more value for their money. For over 125 years, we’ve remained committed to that belief and work each day to inspire ourselves and community to never settle on quality, value, and service. That strong sense of purpose has enabled our company to grow from a single store in Norfolk, Virginia to one of the largest home furnishings retailers in the country.

Worldclass Websites

haynesfurniture.com

thedump.com

The Dump Luxe Factory Outlets

Atlanta, GA, Chicago, IL (Deerfield), Chicago, IL (Lombard), Dallas, TX, Houston, TX, Tempe, AZ

Hampton, VA, Norfolk, VA, Richmond, VA, Newport News, VA

Haynes Furniture Showrooms

Virginia Beach, VA, Newport News, VA, Richmond, VA (West End), Richmond, VA (Chippenham)

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to these factors. We encourage applications from people of all backgrounds.