SALES MANAGER - Haynes Furniture

The Sales Manager is responsible for all aspects of sales on the sales floor. The primary responsibility of the sales manager is to assist in the closing of sales. They analyze sales performance metrics to identify areas for improvement, develop strategies to address them, and ensure compliance with company policies and procedures. They foster positive relationships with internal and external stakeholders. The sales manager will conduct sales meetings and training.  Additionally, the hiring and interviewing of new sales associates will be performed as part of their regular duties.

• Ensure sales consultants are using iPads or mobile device to generate sales using NextGen and to capture valid leads.
• Review and process bi-weekly commission adjustment report.
• Responsible for reporting and monitoring all sales associate time records.
• Monitor daily and weekly sales goals, lead captures, and activity follow-up.
• Actively manage incoming text/chat software sales leads
• Review Monthly Sales Performance with Consultants and follow-up with poor performers weekly.
• Manage employee schedule and respond to scheduling issues weekly.
• Review and manage open orders weekly.
• Conduct energetic sales meetings to include review of store performance as well as team training to include vendors and GBS.
• Maintain current Up System and ensure Sales Floor Rules are followed.
• Ensure completion of any required training inclusive of monthly Lezage, and any additional monthly topics.
• Demonstrate a culture of respect, adaptability, multifunction capabilities and a strong work ethic.
• Must be flexible with work schedules and be available, as needed, to work evenings, holidays, and weekends, with or without advance notice.
• Maintain updated internal signage to include but not limited to the front door, Guest Services Office, and showroom. Ensure showroom TVs and electronic signboards are on and with current promotions.
• Ensure the sales team is using their iPads and troubleshoot any issues.
• Manage and optimize daily operations to ensure efficient and effective sales processes.
• Implement all Sales Orientation and Training Programs.
• Schedule ongoing product training with vendors.
• Develop sales force (hire, coach, and develop a high performing team). Review Applicant Tracking System and conduct interviews.
• Ensure completion of any required training to include monthly Lezage, as well as any additional monthly topics.
• Address safety issues.
• Create employee schedules weekly.
• Manage company reserve, $0 deposit, voids, and cancelled orders.
• Analyze sales performance metrics using to identify areas for improvement and develop strategies to address them.
• Supervise and support sales associates to maximize their productivity and meet sales goals -– offer “on the spot” coaching, advice, support, motivation, and information throughout the day.
• Foster positive relationships with internal and external stakeholders, including sales consultants, vendors, and GBS.
• Ensure compliance with company policies and procedures to maintain a high level of operational integrity.
• Understand and adhere to Company Policies as outlined in the Employee Handbook
• Any other duties and responsibilities as assigned by management.