What are the responsibilities and job description for the IT Help Desk Support Tech position at Haynes Furniture Company?
Overview
Start your Career with us! We are a family owned and operated company for the past four generations. When you join our team, you join our family! We are passionate about creating memorable living environments and we consistently work on raising the bar. We are excited to add new team members that hold our values of RESPECT. QUALITY. GRIT. GROWTH.
IT Help Desk Support is responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries either in person or over the phone, train computer users.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem, walk customer through problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers, run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Provide quality service to internal and external customers in all assigned tasks, while upholding company values at all times.
- Diagnostic and analytical skills for software and general application knowledge
- Strong computer literacy skills with an emphasis on software knowledge, installations and use. Microsoft applications, data base applications, internet and internet protocol
- Basic computer abilities with the understanding of terminology and functionality.
Qualifications
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- Related experience and training in computer troubleshooting and providing help desk support
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge and experience of customer service practices
Enjoy the following benefits & more!
- Employee Discount on already great deals
- Medical (including vision) and Dental options
- Basic and Supplemental Life Insurance, Dependent Life Insurance
- Short Term and Long-Term Disability
- 401(k) retirement plan/company contribution
- Paid time off begins after first 120 days
