Customer Service Specialist

About the Company - Hays is the industry leader of automatic flow control solutions and hydronic balancing distinguished by its patented Mesurflo® technology and exclusive design. Hays is committed to exceeding customer expectations, building high quality products, and providing a friendly, safe, and fulfilling environment for employees. People love to work at Hays because we all share the same Core Culture Values:

• ONE TEAM - Through humility, integrity, and determination we work together as ONE, to accomplish the objectives and priorities of the business.
• PEOPLE FIRST - We care about the well-being and success of every person. Relationship development is central to everything we do.
• CULTURE OF SOLUTIONS - We are curious, open, and flexible as we solve problems and strive to continuously improve.
• ALL-IN ATTITUDE - We are committed to excellence and are fully engaged in helping move the company forward.

About the Role - As a Customer Service Specialist, you will be at the core of our customer experience—building meaningful relationships, providing exceptional support, and ensuring every interaction reflects our commitment to excellence. In this role, you will engage with customers, address their needs with care and efficiency, and play a vital part in our continued growth and success.

Responsibilities -

• Respond to customer inquiries regarding status of orders, product selection, placement of orders for standard products, complaints (including returns), shortages and adjustments, and expediting of orders.
• Analyze individual solutions and take appropriate action to ensure that customer needs are met. Interfaces with other individuals and departments in the organization to obtain support and commitment for customer inquiries.
• Assist Regional Sales Managers/Representatives with customer needs.
• Maintain proactive and positive rapport with customers.
• Responds to all inquiries from customers whether telephone or email.

Qualifications -

• Minimum of 3 years of proven experience in a customer service role.
• Strong technical aptitude with a basic understanding of mechanical equipment.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a team environment and collaborate across departments.
• Proficiency in Microsoft Office Suite.
• Experience in Oracle applications or similar ERP systems.
• US Citizen

Pay range and compensation package - Competitive Salary, depending on experience

Benefit Options:

• Comprehensive benefits package.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.
• The chance to be part of an innovative and growing company.

This is a fantastic opportunity for a talented professional like you to take your career to the next level and make a significant impact. If you are excited about joining a dynamic team, contributing to our growth, and thriving in a challenging, yet rewarding, role, we would love to hear from you.

Equal Opportunity Statement - Hays is an Equal Opportunity Employer and does not discriminate in decisions involving any aspect of the employment relationship based on a protected status or characteristic, as defined by federal, state, or local law.