What are the responsibilities and job description for the Advanced Cloud Engineer II position at HAYS?
Job Details
Advanced Cloud Engineer II - Permanent - Raleigh, NC/Hybrid - $99,000 - $106,000.
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Visa sponsorship not available.
Our client is seeking a Advanced Cloud Engineer II in Raleigh, NC/Hybrid.
Role Description
Maintain multiple customer environments.
Act as technical escalation for NOC, Level I & II Engineers.
Coach / Mentor NOC, Level I & II Engineers.
Act as final escalation point for support team.
Work 40 hours a week.
Update and Manage case backlog based on internal policies.
Crisis Management - Identify any high priority issues and resolve them.
Provide a Customer-First experience while utilizing phones and email to manage cases.
Work cohesively with team as well as all divisions of company.
Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Contribute to technical knowledge base.
Deliver trainings to NOC, Level I & Level II Engineers.
Perform Escalation Management duties.
Review cases, identify trends, and drive problem resolutions.
Perform technical review of environments transitioning from implementation team to support team.
Deep dive technical problems and create full resolutions to issues.
Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.
Be available for on-call & weekend shifts.
Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements
Own Root Cause Analysis on any high priority case.
Skills & Requirements
8 years of experience hands on networking / engineering OR 4 years with Bachelor's degree OR 2 years experience with Masters' Degree.
Must have Advanced knowledge of Active Directory
Must have Active Directory, Domain Controller knowledge and Check replication status experience
Must have Windows Server 2016 and higher management experience
Must have Group Policy experience and experience with FSMO Roles
Expert level DNS, DHCP, strong networking troubleshooting skills, NTFS permissions
Robocopy experience
This candidate must have excellent communication, presentation, writing, and editorial abilities and also possess excellent organizational and time management skills. They should have flexibility to work alternative days and shifts as needed however this is a regular day shift M-F.
Multi-tenant/Managed Service Provider experience (demonstrated experience working with multiple customers simultaneously) is a HUGE plus
Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
Knowledge of N-Able Patching technologies - Deployment and maintaining server patches
Proficient with PowerShell scripting
Strong VMware of Hypervisor Experience
Experience working with Print Servers
Benefits/Other Compensation:
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.
Applicants must be legally authorized to work in the United States. Visa sponsorship not available.
Our client is seeking a Advanced Cloud Engineer II in Raleigh, NC/Hybrid.
Role Description
Maintain multiple customer environments.
Act as technical escalation for NOC, Level I & II Engineers.
Coach / Mentor NOC, Level I & II Engineers.
Act as final escalation point for support team.
Work 40 hours a week.
Update and Manage case backlog based on internal policies.
Crisis Management - Identify any high priority issues and resolve them.
Provide a Customer-First experience while utilizing phones and email to manage cases.
Work cohesively with team as well as all divisions of company.
Customer-first approach.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
Contribute to technical knowledge base.
Deliver trainings to NOC, Level I & Level II Engineers.
Perform Escalation Management duties.
Review cases, identify trends, and drive problem resolutions.
Perform technical review of environments transitioning from implementation team to support team.
Deep dive technical problems and create full resolutions to issues.
Understand how technologies work together to see bigger picture of issues. Review and manage top tier customer environments to prevent major issues.
Be available for on-call & weekend shifts.
Perform Customer Onboarding & Critical Account roles and responsibilities. Participate in interviewing potential new hires. Provide Feedback on process and tool improvements
Own Root Cause Analysis on any high priority case.
Skills & Requirements
8 years of experience hands on networking / engineering OR 4 years with Bachelor's degree OR 2 years experience with Masters' Degree.
Must have Advanced knowledge of Active Directory
Must have Active Directory, Domain Controller knowledge and Check replication status experience
Must have Windows Server 2016 and higher management experience
Must have Group Policy experience and experience with FSMO Roles
Expert level DNS, DHCP, strong networking troubleshooting skills, NTFS permissions
Robocopy experience
This candidate must have excellent communication, presentation, writing, and editorial abilities and also possess excellent organizational and time management skills. They should have flexibility to work alternative days and shifts as needed however this is a regular day shift M-F.
Multi-tenant/Managed Service Provider experience (demonstrated experience working with multiple customers simultaneously) is a HUGE plus
Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
Knowledge of N-Able Patching technologies - Deployment and maintaining server patches
Proficient with PowerShell scripting
Strong VMware of Hypervisor Experience
Experience working with Print Servers
Benefits/Other Compensation:
Medical, Dental, Life Insurance, 401K.
Why Hays?
You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.
Nervous about an upcoming interview? Unsure how to write a new resume?
Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.
Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.
In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .
Drug testing may be required; please contact a recruiter for more information.
#LI-DNI
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $99,000 - $106,000
