What are the responsibilities and job description for the Resident Services Coordinator position at Hays?
Job Summary: A leading multigenerational family Owner/Operator in NYC is adding motivated and dynamic Resident Services Coordinator to manage the collaboration between operations and tenants for a luxury rental portfolio of 500 units. The role focuses on apartment turnover processes, including move-ins, move-outs, renovations, vendor coordination, and quality control. Additionally, the Resident Services Coordinator will assist with leasing activities such as marketing, tours, and inspections.
Key Responsibilities:
- Oversee move-in, move-out, and turnover processes.
- Conduct inspections and ensure high standards of customer service.
- Coordinate with facilities and leasing teams to address resident requests and complaints.
- Schedule and manage resident engagement events.
- Maintain and respond to customer feedback.
- Manage service elevator scheduling and insurance requirements.
- Support product analysis and quality control for apartment turnovers.
- Monitor and communicate apartment readiness to the leasing team.
- Manage budget objectives and optimize spending.
Qualifications:
- 5 years of experience in sales, customer service, and operations in high-rise multifamily properties.
- Strong organizational and communication skills.
- Ability to work collaboratively with various teams.
Compensation & Benefits:
- $90K-$100K starting base salary
- Quarterly bonuses
- Fully covered health and dental insurance, 401k match plan, housing and parking discounts, wellness programs, and much more!
Salary : $90,000 - $100,000
