Product Quality Assurance Engineer

Hayward Holdings Inc. (NYSE: HAYW) is a global leader in innovative pool and spa equipment, designing and manufacturing high-performance solutions that enhance water experiences. As the world’s largest manufacturer of residential swimming pool equipment, we continue to expand our presence in the commercial pool market. Headquartered in Charlotte, North Carolina, Hayward operates facilities across the U.S., Canada, Spain, France, Australia, and China. This role is based in Clemmons, NC.

We are seeking a Product Quality Assurance Engineer to lead root cause investigations, drive corrective and preventive actions (CAPA), and enhance product reliability. This role plays a key part in ensuring product quality, improving customer satisfaction, and reducing warranty costs. You will work cross-functionally with design, quality, manufacturing, and technical service teams to identify failure mechanisms and implement robust solutions.

Responsibilities

• Conduct detailed failure investigations to determine root causes of product or component issues.
• Perform root cause analysis (RCA) using methodologies such as 8D, Fishbone, and FMEA.
• Collaborate with field service teams to gather failure data, assess trends, and provide technical insights.
• Partner with design and manufacturing teams to recommend and implement product design improvements and process enhancements.
• Support the transition of new or improved products from design to manufacturing.
• Develop and implement corrective and preventive actions (CAPA) to mitigate future failures.
• Analyze warranty claims to identify systemic issues and provide data-driven insights.
• Utilize testing, teardown analysis, and material characterization techniques to evaluate failed components.
• Document findings and present technical reports with actionable recommendations to leadership and stakeholders.
• Drive continuous improvement initiatives to enhance product durability and reliability by integrating lessons learned into the development process.
  
  

Qualifications

• Bachelor’s degree in Mechanical Engineering or a related field (or equivalent work experience).
• 3 years of experience in failure analysis, reliability engineering, or process engineering, preferably in a manufacturing environment.
• Strong understanding of mechanical, electrical, and hydraulic systems.
• Hands-on experience with disassembly, testing, and inspection of mechanical and electrical components.
• Proven problem-solving skills with the ability to lead cross-functional teams.
• Experience with root cause analysis methodologies and reliability testing.
• Knowledge of Advanced Product Quality Planning (APQP) methodologies.
• Proficiency in data analysis, statistics, and failure reporting tools (Power BI, Tableau).
• Excellent communication skills for technical reporting and presentations.
• Familiarity with CAD software and product lifecycle management (PLM) systems.
• Shainin or Lean Six Sigma Green Belt/Black Belt certification is a plus.
  
  

At Hayward, we are committed to quality, innovation, and sustainability—delivering solutions that inspire happiness and well-being. If you’re passionate about solving complex problems and driving product excellence, we invite you to join our team!