Product Quality Assurance Engineer

Hayward Holdings Inc. (NYSE: HAYW) is a global leader in pool and spa equipment, designing and manufacturing innovative solutions that enhance water experiences. As the world’s largest manufacturer of residential swimming pool equipment, we continue to expand our presence in the commercial pool market. Headquartered in Charlotte, North Carolina, Hayward operates facilities across the U.S., Canada, Spain, France, Australia, and China. This position is located in North Kingstown, RI.

We are seeking a Product Quality Assurance Engineer to lead failure investigations, drive corrective and preventive actions (CAPA), and enhance product reliability. This role is essential to improving customer satisfaction, reducing warranty costs, and ensuring the highest quality standards across Hayward’s products. You will collaborate cross-functionally with design, quality, manufacturing, and technical service teams to identify failure mechanisms and implement sustainable solutions.

Responsibilities

• Lead failure investigations on products and components to identify root causes.
• Conduct root cause analysis (RCA) using methodologies like 8D, Fishbone, and FMEA.
• Partner with field service teams to collect and analyze failure data, identify trends, and develop technical insights.
• Collaborate with design and manufacturing teams to implement design improvements and process enhancements, supporting the transition of new or improved products into production.
• Develop and implement corrective and preventive actions (CAPA) to mitigate future failures.
• Support warranty analysis by identifying systemic issues and providing data-driven reports.
• Utilize testing, teardown analysis, and material characterization techniques to evaluate failed components.
• Document findings and present technical reports with actionable recommendations to leadership and stakeholders.
• Drive continuous improvement initiatives by integrating lessons learned into product development and manufacturing processes.
  
  

Qualifications

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field (or equivalent work experience).
• 3 years of experience in failure analysis, reliability engineering, or process engineering, preferably in a manufacturing environment.
• Strong knowledge of mechanical, electrical, and hydraulic systems.
• Hands-on experience with disassembly, testing, and inspection of mechanical and electrical components.
• Proficiency in root cause analysis methodologies and reliability testing.
• Experience with Advanced Product Quality Planning (APQP) methodologies.
• Strong analytical skills with experience in data analysis, statistics, and failure reporting tools (Power BI, Tableau).
• Excellent communication skills for technical reporting and presentations.
• Familiarity with CAD software and product lifecycle management (PLM) systems.
• Shainin or Lean Six Sigma Green Belt/Black Belt certification is a plus.
  
  

At Hayward, we are committed to quality, innovation, and sustainability—delivering solutions that inspire happiness and well-being. If you’re passionate about solving complex problems and driving product excellence, we invite you to join our team!