What are the responsibilities and job description for the Front Desk Representative position at Hayward Inn?
JOIN OUR TEAM AT HAYWARD INN
Weekends Required
Job Description
- Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.
- Communicate with other hotel departments to maintain a high level of guest satisfaction.
- Maintain an understanding of hotel history, services, facility information, and rates and packages.”
- Register guests in Reservations/PMS and follow proper check-in, check out procedures.
- Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
- Post charges to individual room or master account.
- Manage cash/credit transactions and maintain a personal bank.
- Accept payment for guest accounts including third party, advance purchase reservations, and during time of registration at check- in/check-out.
- Develop and maintain positive working relationships with others and support team to reach goals.
- Assists others as needed and special projects, as necessary
Job Type: Full-time
Pay: From $15.75 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Night shift
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $16
