What are the responsibilities and job description for the Part-Time Technology Support Specialist - Serving Haywood County residents with technology support position at Haywood Community College?
Primary Purpose of Position
The Technology Support Specialist (Digital Navigator) role provides individualized or small group assistance to community members who need affordable home internet service, affordable internet-capable devices, and/or coaching in introductory digital skills to become effective home internet users and be able to participate online fully. This is a part-time, time-limited, and grant-funded position working up to 20 hours per week, Monday - Friday. The schedule would be primarily afternoon hours working at off campus community sites within Haywood County. Applicant must have reliable transportation and have a satisfactory motor vehicle report.
Essential Job Duties
- Work with clients to determine their internet and digital literacy needs.
- Advise clients about options for internet access and devices.
- Develop and teach classes for digital literacy at HCC and designated off-campus locations.
- Work with external organizations and committees to help support their goals of digital literacy within Haywood County and the region.
- Protect all personal identifying information for each student while on-campus or other designated locations.
- Maintain student and course records per HCC and grant procedures.
- Assist with recruiting new students into the program.
- Manage and maintain equipment and supplies with inventory control.
- Generate data and outcome reports for grant reporting purposes.
Qualifications
Minimum Qualifications:
Associate degree within information technology or closely related program. Must have reliable transportation and satisfactory background report.
Computer Skills Required:
- Email systems
- Online system skills
- Google Apps
- Microsoft Windows
- Word processing software
- Typical office devices such as printers and smartphones
- Ability to troubleshoot common technology issues and provide professional client support by phone, email, text, video chat, instant message, or in-person.
Preferred Qualifications:
Bachelor’s degree within information technology or closely related program. Previous instructional and/or technology help desk experience
Preferred Computer Skills:
Including the required skills above, have general knowledge of:
- Apple iOS
- Linux
- Moodle
Supplemental Information
- Official Haywood Community College employment application online found at our jobs page: https://www.schooljobs.com/careers/haywoodedu. Please call Beverly Balliot with any questions or if you are unable to complete the online application for any reason.
- The application must be complete for consideration - do not reference resume. A resume is suggested but does not take the place of any questions or details that you need to provide in order to be qualified for the position. Unofficial transcripts must be included for the application process. Most unofficial transcripts can be downloaded from college/university websites. Official transcripts of all secondary education must be submitted to Human Resources within 10 days of any offer of employment.
- References may not be a current HCC employee. Candidates must provide three professional references with email addresses. At least one reference must be a current or previous supervisor.
- College screening committee is responsible for application review, interviews, and recommends the candidate to HR. Upon completion of the hire process in HR, President approval is required in the hire of a candidate.
- HCC is a tobacco free campus
Haywood Community College (HCC) is part of the North Carolina Community College System and is accredited by the Southern Association of Colleges & Schools Commission on Colleges (SACSCOC). Founded in 1965, it is an open-door institution with the mission to foster an environment that meets the educational needs of the communities it serves, promotes student success in higher education and in the workplace, and facilitates economic development. This includes programs for Haywood County high school students through Career and College Promise and Haywood Early College. The college campus, a designated arboretum, boasts one of the most beautiful college campuses in the state with an iconic mill pond, a productive greenhouse, dahlia gardens, an orchard garden and a rhododendron garden.
