What are the responsibilities and job description for the Manager, Resident Experience position at Hazel Valley Homes?
Job Description
Job Description
About Hazel Valley Homes
Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful : Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.
We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.
Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We're looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.
Overview of Role :
As a member of HVH's Property Management team, you will assume responsibility for the daily execution of our Resident Experience business vertical with a focus on Collections. This encompasses post-move in activities related to keeping tenants in their homes including Post Move In Onboarding, Collections, Delinquency and some participation in the Renewal processes. You will be tasked with managing both up and down as you work with HVH Business Line Heads and a growing support team to ensure ours is the most effective Resident Experience program in the SFR industry. Your role will be integral in overseeing the complete resident experience as it pertains to rent payments and collections.
Responsibilities :
- Run daily communications around our collections efforts including developing and implementing program for late notices, follow up campaigns etc..
- Own the data integrity of our collections and delinquency process, ensuring Propertyware notes are up-to-date to enable reporting and collaboration
- Collaborate with Business Line Leadership to design, approve and work directly with tenants on payment plans
- When necessary, manage eviction filings and corresponding funnel activities inclusive of scheduling court appearances and Sheriff lock outs.
- Improve and execute our renewal pipeline. This means creating renewal offers, managing follow up campaigns, preparing leases when offers are accepted, and changing statuses and notes in Propertyware as needed.
- Contribute to Renewal Pipeline Reporting for Leadership Team and Longmark Group
- Assist in creating HVH's Section 8 Program to ensure we are in compliance with fair housing regulations and can receive HAP Payments
- Roll up sleeves with and for other Business Lines of HVH both strategically and at the execution level – there's opportunity here for Leading, Shaping, & Doing!
Knowledge and Skills :
Interpersonal and Communication Skills :
We provide
Compensation : $60,000-$70,000 DOE.
Why Join Hazel Valley Homes?
At Hazel Valley Homes, employees are encouraged to make a real impact every day. You'll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.
Salary : $60,000 - $70,000
