What are the responsibilities and job description for the Senior BizOps Manager position at Hazel Valley Homes?
Job Description
Job Description
About Hazel Valley Homes
Hazel Valley Homes is redefining what it means to rent with care and trust. Our vision is simple yet powerful : Make renters proud of where they live through individualized care and attention. By empowering our team to make thoughtful, on-the-ground decisions for each unique home, we deliver exceptional service that meets the specific needs of our residents and communities.
We are a tight-knit, mission-driven team who value integrity, reliability, and local expertise, ensuring every decision is rooted in a deep understanding of the neighborhoods we serve. We hold ourselves to the highest standards of quality and strive to simplify the rental experience, allowing renters to focus on what matters most to them.
Hazel Valley Homes is growing fast, expanding beyond our St. Louis roots to bring our personalized approach to new markets. We're looking for passionate individuals who want to be part of a dynamic, people-first company that prioritizes superior service and strong community connections.
The Senior BizOps Manager (BOM) will play a key role in building out and optimizing various functions for Hazel Valley Homes' operations team. The BOM is responsible for designing, implementing, and optimizing processes that support the efficiency and effectiveness of activities within our tech-enabled property & asset management platform. Initial focus will be on our Repair and Maintenance business line, building a strong foundation to scale a seven figure P&L in months, not years. This role will enhance the process, operationalizing the standards, quality control, training and strategic partnerships to ensure residents benefit from Single Family Rental (SFR) industry leading property services. The BOM will collaborate with various departments to identify process gaps, standardize workflows, and achieve business objectives for a rapidly expanding portfolio of Single Family Rental assets.
Location : Remote
Key Responsibilities :
- Analyze current processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Develop, document, and implement standardized workflows to increase efficiency for the R&M team, with a goal to ensure work orders and service requests are completed on time.
- Design and monitor KPIs to evaluate process performance and outcomes including response times, resident satisfaction, efficiency of R&M teams
- Work with leadership, property managers, and Truehold's Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
- Manage project timelines, allocate resources, and track deliverables to ensure successful implementation and execution of new initiatives and work.
- Design and update workflows for both internal stakeholders and 3rd party vendors
- Create connective tissue with our Turn & Renos coordination team to ensure our dispatching function is the most efficient, effective and well documented in the industry
- Work cross functionally with leadership, product and engineering teams to muscle up our technology strategy focused on building the most efficient Property Services function in SFR investment management / proptech
- Generate reports for leadership, showcasing trends, progress and recommendations for change or improvement.
- Conduct root analyses of process issues and implement corrective actions as needed
- Work with leadership, property managers, and Construction team to build an effective Service Department structured to excel at the MSA level and efficiently scale nationally
- Champion a culture of continuous improvement within operations.
You bring
We provide
Why Join Hazel Valley Homes?
At Hazel Valley Homes, employees are encouraged to make a real impact every day. You'll be part of a team that values your unique contributions and trusts you to make decisions that benefit residents and communities. Joining Hazel Valley Homes means being part of a mission-driven organization that puts people first—both renters and team members alike.
