What are the responsibilities and job description for the Customer Care Coordinator position at HB Home Services?
Job Summary :
HB Home Services is seeking a passionate Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our home service team, ensuring that every customer receives outstanding service from the very beginning.
All members of this team will have a strong commitment to creating a 5-star experience with everyone they meet while practicing and promoting our mission statement and core values.
Responsibilities :
- Answer incoming calls and address a variety of customer inquiries, including HVAC and plumbing service requests, billing issues, agreement enrollment, and general concerns.
- Provide exceptional customer service experiences by following our Pattern for Excellence.
- Schedule tune-ups and renew memberships for our Gold Shield members, offering exceptional care and attention.
- Educate customers about the products and services offered by our Home Services Team, ensuring they have all the information they need.
- Foster positive relationships with both customers and fellow employee-owners.
- Optimize scheduling and operational efficiency by collaborating with Service Coordinators.
- Stay updated on product and service knowledge and company procedures and policies through regular communication with the management team.
- Proactively problem-solve and turn frustrated customers into loyal, repeat customers, contributing to our 5-star reputation.
- Assist walk-in customers with service-related questions, providing helpful and friendly support.
- Complete necessary data entry tasks to ensure accurate record-keeping.
- Collaborate closely with our sales and operations teams to maintain key performance indicators (KPIs) for sustainable growth and success.
- Attend monthly Customer Care huddles, contributing to team cohesion and continuous improvement.
- Undertake any other duties assigned, demonstrating your flexibility and commitment to the team's success.
Qualifications :
Physical Demands and Work Environment :
The Customer Care Coordinator role involves sitting, standing, walking, using hands to manipulate, handle or feel, and reaching with hands and arms. Occasionally, lifting office products and supplies weighing up to 20 pounds may be required. The position operates in a professional office environment, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Why You'll Love Working With Us :
If you are passionate about delivering exceptional customer service and thrive in a positive work environment, apply now to become a Customer Service Representative at HB Home Services and be a part of our mission, vision, and core values! We look forward to hearing from you.