What are the responsibilities and job description for the IT Call Center Specialist position at HB Staffing?
Position: IT Call Center Specialist
Location: Frederick, MD
Pay: $21/hour
Experience: 1 year of Information Technology (IT) work experience
Education: Associate’s degree in IT. Relevant IT certifications (MCSA, Security , CCNA, A , ITIL, etc.).
Type: Full-time; Contract
Schedule: Monday - Friday, 8am to 4pm
HB Staffing is seeking an IT Call Center Specialist to join a growing and dynamic team!
Job Description:
HB Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Location: Frederick, MD
Pay: $21/hour
Experience: 1 year of Information Technology (IT) work experience
Education: Associate’s degree in IT. Relevant IT certifications (MCSA, Security , CCNA, A , ITIL, etc.).
Type: Full-time; Contract
Schedule: Monday - Friday, 8am to 4pm
HB Staffing is seeking an IT Call Center Specialist to join a growing and dynamic team!
Job Description:
- Provide end-user support via phone, online, and in-person, following IIT procedures.
- Install, configure, and maintain hardware, software, and network connections.
- Troubleshoot and resolve basic Windows OS, security, and network issues.
- Monitor and escalate system alerts and network conditions.
- Manage service requests using IIT’s call tracking system.
- Assist in desktop imaging, system updates, and software patches.
- Work with vendors for hardware repairs and replacements.
- Support remote access, network printers, and security settings.
- Create documentation, tech tips, FAQs, and training materials.
- Participate in IT projects and recommend process improvements.
- Valid driver’s license.
- Experience in high-volume help desk environments (2000 users).
- Familiarity with remote connections, cybersecurity tools, and asset management systems.
- Training or IT communications experience.
- Strong communication, troubleshooting, and organizational skills.
- Knowledge of Windows OS, TCP/IP networking, and Active Directory.
HB Staffing is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold and delivered to enable universal access to the American Dream.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Salary : $21
