Do you want to be part of a business that genuinely values entrepreneurialism , innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.
Position Overview
CCRT is seeking an experienced Inside Sales Representative to drive sales growth across our aerospace and defense portfolio, including software solutions, hardware products, and maintenance services. This role manages multiple sales channels, including direct sales to intracompany divisions, channel partners, and eCommerce platforms.
US Citizens Only. Unable to hire dual citizens, green card holders, or anyone on a visa.
Key Responsibilities
Sales Strategy & Pipeline Management
- Develop and execute strategic inside sales territory plans aligned with company objectives
- Build and maintain a robust sales pipeline to ensure consistent revenue growth
- Conduct regular pipeline reviews and forecast updates
- Implement structured account planning for key customers
- Monitor competitive activities and market trends within assigned territory
- Provide regular market intelligence feedback to product management teams
Sales Process Excellence
Follow established sales methodology and process stepsDocument all customer interactions and maintain detailed opportunity recordsUtilize sales enablement tools and resources effectivelyParticipate in regular sales training and skill development programsShare best practices and success stories with the sales teamMaintain high-quality standards in all customer communicationsImplement value-based selling techniquesIntracompany Sales
Collaborate with other division sales teams to identify cross-selling opportunitiesCoordinate with product management to align solutions across divisionsFacilitate internal partnerships to maximize company-wide revenue potentialTrack and report on intracompany sales metricsParticipate in cross-divisional sales initiatives and programsMaintenance & Renewal Contracts
Manage existing maintenance contract portfolioProactively track and pursue renewal opportunitiesIdentify upsell opportunities within existing accountsDevelop strategies to maximize contract retention ratesCoordinate with support teams to ensure customer satisfactionImplement early warning systems for at-risk maintenance contracts and work with assigned sales representativeWork with marketing to create and execute contract renewal campaignsChannel Partner Support
Support channel partners in their sales efforts through product training and sales enablementCollaborate on joint sales opportunitiesProvide technical and commercial guidance to partnersTrack partner sales performance and maintain partner relationshipsAssist in partner program development and executionHelp partners develop territory-specific business plansFacilitate partner certification and training programseCommerce Management
Oversee company's eCommerce sales platformEnsure product listings are accurate and up to dateMonitor and optimize online sales performanceImplement promotional strategies to drive online salesAnalyze eCommerce metrics and recommend improvementsManage digital marketing campaigns for online salesOptimize customer journey and conversion ratesCustomer Relationship Management
Build and maintain strong relationships with all customer stakeholdersConduct regular business reviews with key accountsProactively address customer concerns and escalationsMaintain high customer satisfaction ratings (e.g., NPS)Gather and document customer feedback and testimonialsIdentify and cultivate customer referencesAnalytics and Reporting
Prepare and in the weekly sales activity reportsAnalyze sales data to identify trends and opportunitiesTrack and report on key performance indicators (KPIs)Maintain accurate sales forecasts and pipeline reportsGenerate customer insights through data analysisMonitor and report on territory performance metricsCreate and present quarterly business reviewsRequired Qualifications
Bachelor's degree in business, Engineering, or related field3-5 years of inside sales experience in aerospace, defense, or related technical industryProven track record of meeting or exceeding sales targetsExperience with both software and hardware salesStrong understanding of maintenance and support contract salesProficiency with CRM systems and eCommerce platforms (i.e., Salesforce, HubSpot)Excellent communication and presentation skillsAbility to understand and communicate technical product detailsDemonstrated experience with solution selling methodologiesPreferred Qualifications
Experience with channel partner managementKnowledge of aerospace and defense industry regulations and compliance requirementsBackground in technical sales or engineeringExperience with virtual sales techniques and toolsRequired Skills
Technical aptitude and ability to learn complex productsExcellent time management and organizational skillsProficiency with Microsoft Office Suite and CRM systems (e.g., Salesforce, HubSpot)Virtual presentation and remote selling capabilitiesData analysis and reporting skillsProblem-solving and critical thinking abilitiesStrong business acumenWorking Conditions
Full-time positionMay require occasional travel (up to 20%)Must be able to work in different time zones to support global customersRemote work options available with required office presence as neededFast-paced environment requiring excellent time managementMay require extended hours during peak sales periodsReports To : Sales Manager or Division Leader
Career Development
Opportunities for advancement into field sales, sales management, or channel managementRegular product and sales training providedIndustry certifications support availableMentorship program participationAccess to sales effectiveness trainingLeadership development opportunitiesContinuous learning and skill development programs
