Server

WHO WILL LOVE THIS POSITION?

·        A hardworking and self-motivated individual who enjoys a fast paced work environment

·        An individual who can rise to the daily challenges of providing exceptional customer service

POSITION PROFILE:

A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.

ESSENTIAL FUNCTIONS:

·        Requires a flexible schedule for day and night

·        Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience

·        Communicate in a professional manner with guests, coworkers and management

·        Must be able to adapt to different personalities of guests and coworkers without losing focus

·        Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately

·        Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure

·        Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers

·        Must ensure a clean and organized workspace per side work guidelines issued by management.

·        Follow uniform guideline

·        Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction

·        Other duties as assigned

REQUIREMENTS:

Skills/Knowledge Required:

·        Provide legible communication and directions

·        Compute basic arithmetic

Ability to:

·        Perform job duties with attention to detail, speed and accuracy

·        Prioritize, organize, and follow up

·        Be a clear thinker, remaining calm and resolving problems using good judgment

·        Follow directions thoroughly

·        Understand guest s service needs

·        Work cohesively with co-workers as part of a team

·        Work with minimal supervision

·        Maintain confidentiality of guest information and pertinent hotel data

Qualification Standards:

·        Education: High school certificate or equivalent

·        Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)