What are the responsibilities and job description for the Server position at HBP Group?
WHO WILL LOVE THIS POSITION?
A hardworking and self-motivated individual who enjoys a fast paced work environment
An individual who can rise to the daily challenges of providing exceptional customer service
POSITION PROFILE :
A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent.
ESSENTIAL FUNCTIONS :
Requires a flexible schedule for day and night
Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience
Communicate in a professional manner with guests, coworkers and management
Must be able to adapt to different personalities of guests and coworkers without losing focus
Must have the ability to comprehensively understand the menu's food and beverage items and communicate to guests effectively and accurately
Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure
Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers
Must ensure a clean and organized workspace per side work guidelines issued by management.
Follow uniform guideline
Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction
Other duties as assigned
REQUIREMENTS :
Skills / Knowledge Required :
Provide legible communication and directions
Compute basic arithmetic
Ability to :
Perform job duties with attention to detail, speed and accuracy
Prioritize, organize, and follow up
Be a clear thinker, remaining calm and resolving problems using good judgment
Follow directions thoroughly
Understand guest s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Qualification Standards :
Education : High school certificate or equivalent
Grooming : All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
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