What are the responsibilities and job description for the Customer Service Representative - Hybrid Role position at HBS Trash?

Call Center Job Description

We are seeking an experienced Customer Service Representative to work closely with all members of our team. We provide outstanding relations to our customers by answering questions regarding pricing and set up for our Residential trash service.

The Customer Service Representative is expected to be able to handle a high volume of inbound calls and emails and should seek to create a positive experience for each caller.

Our ideal candidate would be customer-focused, detail oriented, and has great time management. They would also be timely, knowledgeable, and capable of diffusing conflict.

Representative Responsibilities :

Answering calls for new and existing customers.
Responding efficiently and accurately to callers while setting up new service or support for existing services and ensuring that callers feel valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing conflict as needed.
Utilizing software, databases, and tools appropriately.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.

Representative Requirements :

Comfort in a fast-paced, evolving environment.

Prior call center / dispatch experience preferred, but not required.

High School Diploma or equivalent

Exceptional customer service, active listening, verbal and written communication skills, professional phone voice and MS Office.

Understanding of company products, services, and policies.

Proficiency with computers and strong typing skills.

Strong time management and decision-making skills.

Adaptability and accountability.

Fluency in multiple languages is preferred, not required.

Benefits :

Hourly Payrate : $16.00 - $17.00

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid vacation, sick days & holidays

Vision insurance

Work from home (Hybrid Schedule)

Schedule : 8 hour shift

Day shift

Monday to Friday 8a-5p

Experience :

Call center : 2 years (Preferred)

Work Location : This is a hybrid role - In person location is Greenwood Village, CO

In person schedule is only during new hire training as well as quarterly training sessions

Primarily a work from home position

Salary : $16 - $17

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Customer Service Representative - Hybrid Role

What are the responsibilities and job description for the Customer Service Representative - Hybrid Role position at HBS Trash?

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