What are the responsibilities and job description for the Business Sales Support Associate position at HC Brands?
Description
HC Brands specializes in customizing and selling thousands of products that help our customers make connections. We are a fast, profitable, growing ecommerce company that markets ourselves through a wide range of ecommerce channels and marketplaces. We take pride in offering products that are unique and that help each of our customers develop meaningful connections in their personal and professional lives.
We have a SUPER EXCITING opportunity for someone to join our growing Business Sales Team. Please note that this is a fully in-office position in Jacksonville, Florida.
That's where you come in. 🙌
The ideal candidate is not just looking for a job but is on a mission. We want someone who is electrified by the idea of dramatically growing a business together with us while shaping an unparalleled experience for our business customers. At HC Brands, we believe that revenue growth and customer loyalty aren't just KPIs; they're the heartbeat of our company. If you're looking to make waves, not just ride them, you are exactly who we are looking for. In addition, because we are a growing company, you too will have many opportunities to grow within the organization.
You must be able to think quickly, often solving problems as they arise. You will be expected to be well organized and have a creative mindset that helps problem-solve and develop unique solutions to issues.
What you'll do :
- Support our Business Sales team with daily tasks that include creating and maintaining product templates, entering sales orders and resolving high-value customer issues
- Perform daily data entry tasks within our ERP and Ecommerce Systems
- Collaborate with our fulfillment team to ensure timely shipment of high-value orders
- Communicate with high-value customers on account, sales order and product questions and concerns
- Perform efficient and accurate entry of customized orders into the production software system
- Maintain a thorough knowledge of our products, services, and systems used to service our customers
- Recognize and resolve custom account and sales order issues
- Remain flexible to perform other job-related duties and responsibilities as may be assigned
To do well in this role you’ll need to :
Above all else though, my advice for anyone looking to work at HC Brands is very simple; you have to want to be here. It won't be enough to show up to interview and be capable. We are a small company with extremely talented people who creatively solve unique problems as they arise. There will be times where we all just have to take a deep breath and dig deep to get the job done. We're looking for talented people with the appetite for that challenge.
Do your homework. Look at our website, our blogs, and our products. Get to understand what we're about, and come to the interview with that insight ready to tell us how you could play a part in that success.
Benefits :
We care deeply about making HC Brands an amazing place to work and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.
The specific benefits we offer include :
Beyond the tangible benefits though :
Equal Employment Opportunity :
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands.
HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.
At HC Brands, our mission is to design and manufacture the highest quality and most innovative personalized products for both home, professional and business use. With our cutting edge web technology, we aim to provide an easy user experience to fully customize any product we offer. We are committed to the customer's total satisfaction and providing exceptional customer service, just like we’ve been doing since 1954. We also aim to have the fastest turnaround time on personalized products with most shipping the next business day.
