Description

Purpose

The Data Composition Technician is responsible for the configuration, testing, and support of various document generation workflows using proprietary software and tools. Teamwork, accountability, communication, and self-motivation are essential in this role. This role's focus on high-quality, efficient data processing workflows is critical to building and maintaining client trust in our products and services.

Responsibilities

The responsibilities for this position include the following:

• Configure document generation workflows using proprietary software and tools to meet specific requirements.
• Conduct thorough testing of configured workflows to identify and resolve any issues.
• Collaborate with the team to perform integration testing and ensure seamless functionality.
• Provide ongoing support for document generation workflows, address inquiries, troubleshoot problems, and implement solutions to enhance system performance.
• Actively engage in learning opportunities to enhance skills and knowledge related to data and software technologies.
• Work closely with team members from various disciplines to understand project requirements and contribute to collective goals.
• Document configurations and processes for reference and knowledge sharing.

Qualifications

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:

• Able and willing to learn new software and adapt quickly
• Strong technological troubleshooting skills
• Able to handle customer issues and/or complaints with diplomacy
• Able to work well with customers of varying technological abilities to resolve issues
• Deadline and detail-oriented
• Strong analytical and critical thinking skills
• Self-starter with the initiative to tackle challenges and drive continuous improvement
• Able to effectively and proactively communicate and collaborate with coworkers to work toward common goals
• Curious and interested in learning new technologies and staying updated on industry trends and best practices relevant to data and software technologies
• Committed to maintaining high standards of data security and integrity

Education, Experience, and Certifications

Required

• Associate's degree or equivalent work experience
• Experience with file structures and file types

Preferred

• Experience in print and mailing industry is a plus

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

In most cases, work will be performed in a climate-controlled office space. If approved for remote work, employees may work from a home office that is appropriate for focused work without distractions; all remote work must comply with the Remote and Telework Policy.

Travel

This role requires no travel.

Physical Demand

This role will require using a computer for long periods of time while either sitting or standing.

Position Type and Expected Hours

This is a full-time position for five, eight-hour days (at least 40 hours) per week. Typical workdays begin at 8:00 AM and end at 5:00 PM local time, Monday through Friday, and include a one-hour lunch break, circumstances may require night and weekend work in order to remain available for area(s) of oversight.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Activities, duties, and responsibilities may change at any time with or without notice.