Medical Office Assistant Cancer Center

Introduction

Do you have the career opportunities as a(an) Medical Office Assistant you want with your current employer? We have an exciting opportunity for you to join HCA Florida Capital Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Benefits

HCA Florida Capital Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Medical Office Assistant where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!

Job Summary and Qualifications

POSITION SUMMARY:

Responsible for establishing the initial and on-going impression of the departmental functions to the patients, their families and/or caregivers, and all other customers. Responsible for the accurate and timely scheduling of patient appointments, the complete and accurate maintenance of medical records, and providing support to the clinical and administrative staff to enable the operations of the department(s) to run as smoothly as possible on a daily basis.

ESSENTIAL FUNCTIONS:

Appointment Scheduling

1.Schedules appointments within two days according to patient need and convenience or according to physician order

2.Accurately pre-register/register all upcoming scheduled patient appointments

3.Checks computer or medical record for future appointments and reschedules or cancels appointments as necessary

4.Informs new patients of arrival time, need to bring insurance cards, all medications, and photo identification. If time allows, mail patient appropriate forms

5.Records patients full name and appointment type (if applicable) in computer and utilizes scheduling software accurately

6.Obtains patient's authorization for release of medical records from other physicians, hospitals, clinics, etc., and secures copies of patient's medical records in a timely manner

7.Calls all scheduled patients the one working day prior to the appointment as a reminder

8.Copies schedule for next day and pulls all medical records on schedule

9.Prepares medical records with proper forms, ensuring completion of each form including the medical record number and application of all labels

10.Reviews all demographics with patient to ensure accuracy and completion

11.Copies all insurance cards and verifies current coverage

12.Maintains/Monitors required Insurance verification /authorization for all scheduled appointments.

13.Informs appropriate clinician of patients arrival

14.Informs staff of private patient issues

Missed Appointment Responsibilities

1.Notes in patient chart when unable to reach patient, patient chooses not to reschedule, or patient cancels appointment, notifies covering physician, sends appropriate letter.

2.Sends patient letter if unable to reach patient via phone, follows up with certified letter as instructed if no response to first letter.

3.Informs referring physician, via letter/fax, if patient misses initial visit, or if patient is unable to be scheduled.

Check-Out Responsibilities

1.Makes follow-up appointments as directed

2.Provides patient with reminder card for all future appointments

3.Collects any patient responsibility for the facility fee from those patients without a secondary insurance or whose secondary insurance does not cover the visit

4.Provides patient with receipt of transaction

5.Copies any patient instructions and places in the medical chart

6.Keeps all logs up to date and accurate

General Responsibilities

1.Greets patients and visitors using appropriate eye contact

2.Maintains lobby appearance

3.Delivers and checks mail in all designated areas daily

4.Monitors office supply inventory, advises supervisor of any needs.

5.Directs billing inquiries appropriately

6.Directs all patient inquiries appropriately

7.Complete all requests for copies of medical records from outside or regulatory agencies

8.Maintains supply of blank forms and new patient packets

9.Distributes office mail and staff messages timely

10.Accurately file patient information into medical chart

11.Answers phone in courteous, timely manner

12.Collects and secures monies for services requiring payment

13.Maintains/Monitors required Insurance verification /authorization for all scheduled appointments.

14.Faxes out dictation to referring Doctors as directed

15.Scans all registrations daily into onbase

Medical Records

1.Maintains all documentation in medical record in organized fashion

2.Files all documentation in a timely manner ensuring it is complete prior to forwarding to clinician for patient care

3.Locates missing medical records

4.Prepares new medical record jackets in advance of new patient visits to ensure an adequate supply

5.Submits or obtains old medical records as needed from outside record storage facility

6.Maintains confidentiality and security of all patient records

7.Tracks/Completes appropriate documentation in medical records (transfer of information, patient demographic information, etc.)

Education/Development/Initiative

1.Constantly thrives to improve department processes

2.Performs other related functions as assigned

3.Takes initiative to improve process of daily task in a timely manner

EDUCATION REQUIRED AND/OR PREFERRED:

High School Graduate or GED.

LICENSURE/CERTIFICATION:

None required

EXPERIENCE REQUIRED OR PREFERRED:

2 years related experience.

SKILLS, KNOWLEDGE, AND ABILITIES:

Demonstrated skills in organization, verbal and written communications, customer service, math, analysis, reading, following instruction, basic computer usage and Meditech.

HCA Florida Capital Hospital offers compassionate care and state-of-the-art treatment options. We employ a robust team of cancer doctors. Doctors include radiation oncologists, surgeons, nurses and rehabilitation specialists. Our cancer team will work to make sure you have access to the treatment and support services you need. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Assistant opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.