Division AVP Patient Logistic Center

Introduction

Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Division AVP Patient Logistic Center with HCA Florida Memorial Hospital, you can be a manager in an organization that is devoted to giving!

Benefits

HCA Florida Memorial Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Division AVP Patient Logistic Center. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

The AVP of Transfer Center is responsible for driving the transfer center strategy across the division through collaboration with division and hospital leaders, physicians, and key service line stakeholders; while holding direct oversight of all transfer center operations and key compliance and regulatory policies. Establishes a division focused strategy for movement and placement of patients into and out of HCA from a multitude of access points through processes that enable volume growth and competitive advantage. In alignment with the Enterprise transfer strategy, acts as the liaison with referring facilities/vendors to facilitate clinical quality enhancements and process improvements for the betterment of patient care. Acts as a strategic growth partner to division and facility leadership demonstrating strong sense of ownership of all improvement efforts related to transfer/transport of patients and in select areas also leads centralized patient placement for the division. Collaborates with division emergency preparedness and acts as the leader for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise. Provides leadership and direction in determining and accessing needed data and ensures ongoing reporting of identified metrics. Facilitates the resolution of issues and roadblocks to the progress of the initiative. Establishes and executes regular systems for communicating the progress and results to stakeholders. This position serves as a primary customer lead to key stakeholders to identify issues and risks, to collect information for Division wide decision-making regarding transfer centers, to implement and influence change and to provide value-added services.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Drives all aspects of the transfer initiative as the strategic leader developing, implementing, and tracking progress on key growth strategies into HCA through the Transfer Center
• Works with facility executive teams, medical and nursing leadership, and the Physician and Provider Relations team to promote volume growth and competitive advantage through development of differentiating strategies
• Through knowledge of the market, competitive landscape, and use of transfer center analytics; identifies and communicates potential business opportunities to division and hospital leaders for further growth
• Leads all Transfer Center operations including oversight of clinical processes, staff hiring, development, and training, as well as analytics support to Corporate/division/hospital leadership
• Analyzes all aspects of transfer and patient intake processes for potential improvement opportunities within both Transfer Center operations and hospital operations. Designs and implements in collaboration with facility leaders processes, systems, procedures, and operational changes to increase efficiency and effectiveness
• Works with division and hospital management, departmental and interdepartmental staff and physicians in identifying operational opportunities and inefficiencies, assists in the development and evaluation of alternatives and solutions, and drives the establishment of action plans for improvement. This includes in select centers the responsibilities and direct oversight with centralized patient placement through the Transfer Center
• Leads EMTALA and other compliance initiatives through staff training, consistent chart audits, and compliance reporting to hospital, division, and corporate when needed. Ensuring the Transfer Center is a safety net for our facilities with all aspects of EMTALA compliance
• • Collaborates with division emergency preparedness and acts as the leader for any needed patient evacuation efforts in the event of emergent circumstances across the division or Enterprise
• Works in partnership with Division CFO and Management Engineers on the use of process improvement tools and techniques, analytical techniques, and statistical applications. Serves as the division coordinator/facilitator of transfer/transport center initiatives. Assures that improvement processes are implemented and audited
• Presents Transfer Center strategic materials and initiative updates at Corporate, division, and key stakeholder meetings; including to key physician groups, hospital leadership teams, and other parties as needed
• Assists in the division/hospital strategies around patient throughput and patient flow processes. In Transfer Centers where centralized patient placement is done, there will be higher level of responsibility and oversight
• Serves as the liaison/facilitator of communication with any vendors providing transfer/transport services regarding vision, specific goals and objectives for initiatives and guides the efforts of the vendor team toward these goals
• Develops and implements new transfer center functionality under the guidance of the VP of Transfer Centers, keeping in line with overall transfer initiative scope and responsibilities
• Promotes, educates, and holds employees responsible for providing excellent service to all customers; including patients, physicians, employees and leadership
• Identifies physician engagement needs and promotes physician involvement at multiple levels
• Provides recommendations on human resource policies that affect transfer center staff
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”
• All other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES·

• Demonstrated leadership in driving a large scale initiative across multiple key stakeholders, including development and implementation of the strategic direction
• Proven leadership competency in leading high performing teams, customer needs and expectations, human resource management, financial outcomes, strategic vision and execution, marketing initiatives, and continuous improvement skills
• Must have a proven track record of success in creating and executing operational and clinical growth strategies
• Knowledge of the operations of an acute care facility with particular emphasis on Emergency department and capacity management/throughput and the principles and practices of air medical and EMS communications operations
• Knowledge of relevant metrics used to measure quality and efficiency of care and services in transfer/transport center operations
• Knowledge of governmental regulations, nursing practice regulations, EMTALA and compliance requirements related to the provision of transfer/transport services
• Participative management style and an ability to work in a matrix environment
• Excellent interpersonal skills with an ability to work effectively with diverse groups of people, including but not limited to Corporate/Division leadership, transfer leadership, staff from information technology and clinical backgrounds, physicians, and external vendors
• Must be independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity and presentation skills, both oral and written
• Ability to work well under pressure on concurrent, multidisciplinary projects
• Excellent attention to detail and creative problem-solving abilities
• Expert knowledge of various external market forces affecting transfer centers
• Ability to establish credibility and be decisive
• High level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis
• Proven ability to manage, train and develop a team Proficient in job responsibilities of transfer coordinator· Proficient in job responsibilities of a centralized patient placement coordinator
• Prior customer service experience
• Knowledge of patient transfer related state and federal regulations
• Ability to set and follow priorities
• Character to maintain strict confidentiality
• Ability to self-manage by taking responsibility to initiate, assess, and take action as well as the ability to function calmly in stressful situati

EDUCATION

• Graduate of an accredited nursing program required; Bachelor’s degree in Nursing preferred
• Master’s degree in healthcare or business-related field preferred

EXPERIENCE

• Prior management/ supervisory experience in a healthcare related field required Minimum 7 years of healthcare experience (required) Critical Care or Emergency Department experience preferred
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Division AVP Patient Logistic Center opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.