What are the responsibilities and job description for the Scheduler Lead FT Days position at HCA Houston Healthcare?
Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Scheduler Lead FT Days with HCA Houston Healthcare North Cypress you can be a part of an organization that is devoted to giving back!
Benefits
HCA Houston Healthcare North Cypress, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Houston Healthcare North Cypress family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Scheduler Lead FT Days to help us reach our goals. Unlock your potential!
Job Summary And Qualifications
Manages all aspects of the scheduling of procedures for all Imaging Services and Cath Lab. Works in a high volume call center, with expectations of ability to maintain expected services efficiently. Manages all aspects of appointment setting, reschedules, cancellations, etc. Under the direction of the Scheduling Supervisor, works as part of a team, and with all expectations thereof including communication between peers, adherence to established guidelines and procedures, and within all regulatory compliance guidelines, i.e., HIPPA, IT, etc. Represents HCA and NC as the point of contact for all incoming requests for procedures. Relays information via outgoing calls to multiple customers, physicians, offices, modalities, and patients. Accurately inputs data into the Scheduling module of Meditech and ensures any required documentation is available in the designated locations. Continuously communicates via phone, e mail, fax, and through the appointment notes, all information required for appointments including but not limited to: insurance information, patient demographics, orders, diagnosis, contraindications, appointment times, appointment information, special notes, etc.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Scheduler Lead FT Days opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Scheduler Lead FT Days with HCA Houston Healthcare North Cypress you can be a part of an organization that is devoted to giving back!
Benefits
HCA Houston Healthcare North Cypress, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
- Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
- Free counseling services and resources for emotional, physical and financial wellbeing
- 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
- Employee Stock Purchase Plan with 10% off HCA Healthcare stock
- Family support through fertility and family building benefits with Progyny and adoption assistance.
- Referral services for child, elder and pet care, home and auto repair, event planning and more
- Consumer discounts through Abenity and Consumer Discounts
- Retirement readiness, rollover assistance services and preferred banking partnerships
- Education assistance (tuition, student loan, certification support, dependent scholarships)
- Colleague recognition program
- Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
- Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Houston Healthcare North Cypress family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Scheduler Lead FT Days to help us reach our goals. Unlock your potential!
Job Summary And Qualifications
Manages all aspects of the scheduling of procedures for all Imaging Services and Cath Lab. Works in a high volume call center, with expectations of ability to maintain expected services efficiently. Manages all aspects of appointment setting, reschedules, cancellations, etc. Under the direction of the Scheduling Supervisor, works as part of a team, and with all expectations thereof including communication between peers, adherence to established guidelines and procedures, and within all regulatory compliance guidelines, i.e., HIPPA, IT, etc. Represents HCA and NC as the point of contact for all incoming requests for procedures. Relays information via outgoing calls to multiple customers, physicians, offices, modalities, and patients. Accurately inputs data into the Scheduling module of Meditech and ensures any required documentation is available in the designated locations. Continuously communicates via phone, e mail, fax, and through the appointment notes, all information required for appointments including but not limited to: insurance information, patient demographics, orders, diagnosis, contraindications, appointment times, appointment information, special notes, etc.
- Customer Service Skills and Communication
- Maintains established departmental and facility policies and procedures, objectives, quality assurance, safety, environmental and infection control standards.
- Demonstrates accuracy in the basic functions of Scheduling Procedures
- Special handling: Effectively identifies and communicates pertinent information to modalities or departments:
- Manages STAT requests by obtaining the essential patient information, notifying insurance verification team, coordinating with team leads and/or vendors as indicated for Cath Lab procedures.
- Notifies techs for same day add-ons and cancellations.
- Sedation – must have valid order. Fill out form to notify P.A.T. and radiology nurses, and schedule anesthesia by email notification.
- Safety contrast screening to determine location and, if premedication is required, notify nursing. Breast Bx, notify Breast Center-or MRI as appropriate.
- Conducts MRI safety screening for patients with implants. Obtains implant information and submits to MRI for approval or denial. Contacts patient to either schedule or notify them of denial.
- Ensures proper documents are obtained for PET brain to stay within MCR guidelines.
- Insurance verification as assigned for vein ablations and for patients residing in Medicare-certified beds.
- Applies instructions given for any special circumstances as directed.
- Assists radiologists and Nurses with the scheduling of Interventional procedures.
- Responsible for support to verifiers, technologist, physician offices, and others with regard to obtained information.
- Provides accurate information promptly to verifiers
- Tracks insurance status daily for next day appointments, and notifies patients by 3:30 pm if still in a pending status.
- Confirms the next day’s appointments, once verification is completed.
- Stays abreast of current insurance accepted by NCMC
- Understands and ensures components of orders are acceptable
- Tracks WC to ensure authorization is obtained prior to scheduling.
- Responsible for timely communications to IT to maintain continuity of services
- Obtains non-staff doctor information, completes unknown physician form, and emails form to scheduling supervisor to submit to IT.
- When aware of incorrect physician information, provides corrections to IT.
- Reports any downtime or system interruptions immediately to IT. (Meditech/Outlook/Fax Server/fax, etc. )
- Participates in educational programs and inservice meetings.
- Minimum Education: High School Diploma or GED.
- Minimum Experience: Computer literate, some Radiology Scheduling or prior scheduling experience in a clinical environment preferred.
- Skills: Excellent customer service and phone skills, critical thinking, and basic PC software, i.e. Word, Excel, etc. preferred
- High initiative, able to independently manage information, strong prioritizing and decision making skills.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Scheduler Lead FT Days opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
