What are the responsibilities and job description for the Care Coordinator position at HCAOA?

Benefits :

Bonus based on performance
Company parties
Flexible schedule
Free uniforms
Training & development

Location : Austin, TX

Company : Homewatch CareGivers

Salary Range : $37,500-$45,000 Annual

About Us : Homewatch CareGivers is dedicated to providing exceptional in-home care services, fostering positive relationships, and promoting professional standards. We are committed to operational excellence and client satisfaction, offering a supportive and collaborative work environment where our team members can grow and make a meaningful impact.

Position Overview : We seek a self-motivated and energetic Care Coordinator to join our team. In this salaried role, you will support caregivers, ensure excellent care delivery, and uphold the professional standards of Homewatch CareGivers. Reporting directly to the Operations Manager, you will be pivotal in facilitating successful relationships between caregivers and clients, leading to positive care outcomes.

Key Responsibilities :

Client Onboarding : Manage new client onboarding, ensuring all aspects are set up correctly on the first day of care in accordance with company guidelines.

Field Visits : Conduct field visits every 7-10 days for all shifts, complete documentation, and provide caregivers with necessary supplies.

Care Plan Management : Review and update home safety assessments and Individual Care Plans (ICPs), ensuring accuracy in medication reminders, fall risk assessments, mobility needs, and daily routines. Document all changes in KanTime and communicate updates to the care team.

Caregiver Support : Provide coaching and encouragement to caregivers to enhance performance and client relationships. Escalate disciplinary issues to the Operations Manager when necessary.

Team Collaboration : Work closely with the Operations Manager, scheduler, and office staff to match caregivers with clients for optimal relationships.

Communication : Ensure clear, timely communication with all team members to prevent process breakdowns. Respond promptly to phone calls and messages.

Caregiver Transitions : Facilitate smooth transitions by introducing new caregivers to clients, reviewing the ICP, and addressing any questions.

Compliance : Maintain confidentiality in compliance with HIPAA and agency policies. Report any incidents involving caregiver injuries or critical incidents to the Operations Manager immediately.

Care Coverage : Provide care coverage if a caregiver cancels or no-shows a shift, including handling last-minute situations.

Documentation : Review and update client and caregiver daily journals.

On-Call Participation : Participate in on-call rotations as required.

Professionalism : Model professional behavior, dress, and adherence to company policies at all times.

Qualifications :

Experience : Minimum of 10 years of caregiving experience preferred; previous healthcare experience is a plus.

Skills : Strong verbal and written communication skills; exceptional organizational, multitasking, problem-solving, and de-escalation abilities.

Technical Proficiency : Proficiency in Microsoft Office Suite and adaptability to company software systems.

Physical Requirements : Ability to work 40 hours per week; capable of bending, climbing, stooping, and standing for up to five hours a day; able to lift 20-30 pounds as required by the role.

Why Join Us? At Homewatch CareGivers, we value compassion, professionalism, and teamwork. We offer a supportive environment where you can lead, grow, and make a meaningful impact in the lives of our clients and caregivers.

How to Apply : Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to or email at hwaustin@hwcg.com.

Compensation : $37,500.00 - $45,000.00 per year

Homewatch CareGivers offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

This is an incredible opportunity to feel great about your job and the impact it has on others. Join our growing team and help bring our unique care philosophy to life!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.

Salary : $37,500 - $45,000

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