What are the responsibilities and job description for the Scheduling Coordinator/Care Manager position at HCAOA?
Caregiver Scheduler Job Description
Job Summary: We are seeking a highly organized and detail-oriented Caregiver Scheduler to join our team. The successful candidate will be responsible for developing and communicating caregiver schedules to meet the ongoing needs of our clients.
Responsibilities:
- Develop, coordinate, manage, and maintain all client/caregiver schedules using ClearCare scheduling software.
- Consult with management to ensure schedules are appropriate to meet client needs.
- Review caregiver skill set, availability, preferences, and geographic information to appropriately match caregivers with existing and new clients.
- Adjust schedules as needed when changes in clients' conditions warrant increases or decreases in service or changes to regular schedules.
- Document all changes as needed.
- Triage phone calls, communicating with office staff and caregiving staff to ensure client needs are met.
- Notify management of quality assurance issues promptly.
- Conduct caregiver performance reviews, uphold company policy, and conflict resolution.
Requirements:
- Preference will be given to those with 2 years prior home care/home health scheduling experience.
- Experience with scheduling and/or care coordination, preferably as a scheduler, staffing coordinator or care manager in home care or home health.
- Must have a smartphone and be proficient with software required to complete and manage tasks.
- Valid driver's license, current auto insurance and reliable transportation.
- An ability to travel within NW Indiana (Lake, Porter and LaPorte County).
- Annual TB testing, background check, drug/alcohol screening will be required.
What We Offer:
- Competitive pay package.
- Annual bonuses.
- Paid time off.
About Us: Right at Home is an equal opportunity employer. All recruitment and employment decisions are made without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status or unfavorable discharge from military services.
