What are the responsibilities and job description for the Kansas City Market Manager position at HCI Hospitality?
Company Description
At Booth Creek Wagyu (BCW), we’re flipping the script on what premium beef should be. We believe every bite of Wagyu should stop you in your tracks, spark conversation, and bring people together. This isn’t just food—it’s an experience. And we’re on a mission to bring that experience to every table in America.
We’re a vertically integrated powerhouse, controlling every step of the process from genetics to retail. Our cattle are raised and fed in the Flint Hills of Kansas, backed by top 1% Wagyu genetics, best-in-class feeding practices, and our own processing facilities. No middlemen. No compromises. Just elite beef, delivered directly to our customers through high-touch retail stores, e-commerce, and select wholesale accounts.
This is your chance to join a brand that’s growing fast, thinking big, and doing things differently. If you’re ready to help shape the future of American beef—and be part of a team that’s hungry, driven, and unapologetically ambitious—let’s talk.
Job Description
What We’re Looking For
- A driven, passionate leader who thrives in fast-paced, multi-location environments
- 3–5 years of retail, grocery, or hospitality management experience preferred
- Highly organized and detail-oriented with a proactive mindset
- Proven ability to motivate teams, drive results, and create memorable customer experiences
- Confident decision-maker with a strong sense of ownership and accountability
Multi- Store Leadership & Operations
- Oversee daily operations of two Kansas City-area retail locations, ensuring brand consistency, operational excellence, and outstanding service
- Lead, manage, and hold team members accountable (LMA) to performance expectations and company values
- Hire, train, and develop high-performing retail staff; oversee onboarding, performance reviews, and corrective action as needed
- Optimize labor cost efficiency through thoughtful scheduling, payroll oversight, and timecard approvals
- Maintain accurate inventory counts at each location and coordinate cross-store transfers as needed
- Collaborate with the Distribution and Meatworks teams to manage inventory orders and delivery logistics
- Ensure stores are well-stocked, visually appealing, and operating efficiently
Customer Success & Concierge Service
- Cultivate an elevated and personalized customer experience for both first-time visitors and loyal clientele
- Build relationships with top customers through proactive communication, personalized recommendations, and thoughtful follow-ups
- Act as a customer concierge, ensuring top-tier clients feel valued and informed about new product offerings, promotions, and events
Sales, Marketing & Community Engagement
- Drive in-store sales through team training, local promotions, and sampling initiatives
- Collaborate with corporate marketing to align on messaging and in-store materials
- Lead local marketing efforts including social media engagement, email campaigns, direct marketing, and community outreach
- Execute in-store events, tastings, farmer’s markets, and seasonal promotions to drive traffic and build brand awareness
- Serve as the face of the brand at local events, developing partnerships and relationships within the Kansas City community
Financial & Business Accountability
- Own the P&L for your market; monitor sales performance, labor costs, and inventory efficiency
- Analyze KPIs and implement strategies to meet or exceed financial goals
Forecast sales trends and collaborate on budgeting and promotional planning
Qualifications
- 3–5 years of experience in retail, grocery, or food service preferred
- 2 years of proven leadership or multi-store management experience
- Customer service focused, with excellent communication and interpersonal skills
- Familiarity with beef, cattle, or agriculture is a plus but not required
- Tech-savvy and comfortable learning new systems and tools
- Must be able to work 45–50 hours per week, including weekends
- Able to stand for extended periods, lift up to 40 lbs., and use cleaning/disinfecting products
Additional Information
Why Join Us?
- Salary: Competitive
- Flexible Time Off
- Health Insurance (Medical, Dental, & Vision)
- 401(k) Retirement Plan & Company Match
- Career Development Opportunities within Booth Creek Wagyu and HCI Hospitality
For more information about our company and culture see:
https://boothcreekwagyu.com/
https://www.meatworkskansas.com/
https://www.wagyufeedersllc.com/
https://www.bcwranch.com/
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