Studio Manager

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center located in Bee Cave, our team is in search of a Studio Manager to join our leadership team! Our Studio Manager will work with The STUDIO team to provide our members with an exceptional group fitness experience. This position is a great opportunity for a fitness enthusiast who thrives in a leadership role! Management and leadership experience is required and the ability to communicate well and stay organized is a must!

In joining our team, you’ll be responsible for:

• Leading initiatives on all things related to The STUDIO, including coordinating and promoting seasonal specialty classes, leading retention-building and utilization strategies, promoting group fitness offerings, and ensuring every guest and member is consistently provided a superior experience
• Managing The STUDIO group fitness schedule to ensure classes are appropriate based on demand and utilization trends, and ensuring quality of classes offered
• Providing customer service to members and guests by responding to feedback, answering questions, and anticipating their needs
• Leading a team of group fitness instructors and desk support staff; includes hiring, training, and developing a team of STUDIO instructors and STUDIO desk staff, including creating and implementing onboarding procedures, setting goals and expectations, improving performance, scheduling, and approving payroll
• Utilizing a team to provide a superior level of upkeep and cleanliness throughout all studio-related spaces and overseeing the timely completion of service requests to ensure the facility and equipment is available and in proper working condition
• Providing useful reporting and tracking of studio class metrics, including developing and managing The STUDIO budget
• Creating and refining SOPs for The STUDIO
• Manage The STUDIO class schedule – editing/adding classes, reviewing current utilization, and assisting with sub requests as needed
• Actively participating in other operational functions of the facility, such as assisting other departments during outside or special events, event setup and coordination, and attending facility scheduled events and meetings
• And more…

To be a great fit, you’ll have:

• Availability for full-time, on site employment with flexibility to work during events and programs that take place at various times of the day, including weekdays and evenings, and on some holidays and weekends
• 3 Years of experience managing a team with specific experience in the fitness industry; training or group fitness instructor experience a plus
• Bachelor’s degree preferred
• Strong organizational skills and scheduling experience
• High expectations for the quality of your own work; an independent leader who takes initiative to find solutions
• Excellent verbal and nonverbal communication skills, including the ability to listen and respond professionally in tense or difficult situations
• High level writing skills with the ability to compose concise and informative messages and the desire to provide great customer service
• Ability to quickly acquire and apply new knowledge and skills and the ability to maintain a friendly, enthusiastic, and positive attitude

What we offer:

• Starting salary $50K based on experience
• A flexible work schedule that is based around programming and other facility events
• Competitive benefits including health, vision, dental, life, and disability insurance
• PTO and 10 paid holidays
• Complimentary family membership to HCI (currently $3540 per year!)
• Fun work environment on a great team!