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Production Support

HCL Global Systems
New York, NY Full Time
POSTED ON 4/21/2025
AVAILABLE BEFORE 5/21/2025
  • Client focused mindset
  • Have a history of working in a mission-critical environment.
  • Background in financial services or similar regulated industry preferred.
  • The ability to create high quality documentation for Desktop platforms.
  • Experienced supporting large and complex desktop environments, specifically VDI.
  • Experienced in working on large complex Desktop transformation programs
  • Experience with profile management and optimization
  • Experience creating and optimizing Citrix policies
  • Experience in application deployment
  • Experience in OS deployment
  • Experience in Patch Management
  • Advanced experience troubleshooting and optimizing VDI environments as well as physical
  • Experience with Windows client Migration
  • Willing to work in shift / weekend activities where needed Technical Skills
  • Citrix ? XenDesktop / XenApp 7.15
  • Microsoft ? Windows Operating Systems (Windows 7, Windows 10, Windows Server) ? Microsoft Group Policy ? PowerShell and automation ? SCCM 2012 R2 ? App-V ? Troubleshooting Memory dump / Application dump ? Office365 ? Microsoft Azure
  • Appsense ? Environment manager ? Performance Manager ? Application Manager
  • Other ? AppSense ? Thin Client technologies ? VMware vSphere ? Skype for Business ? Sophos ? Lumension ? Service now, Logic monitor & Systrack Personal Attributes
  • Positive attitude capable of remaining positive when under immense pressure
  • A good communicator, and able to work collaboratively in a global team.
  • Someone who can operate in a fast-changing environment and take ownership of their work.
  • Someone who will challenge the status quo and improve the overall user experience.
  • Strong organizational and time management skills.
  • The applicant should be comfortable owning and swiftly resolving level 4 technical issues for our global client base.
  • An inquisitive thinker, with attention to detail.
  • CCEA (or CCP-V) and MCSE / MCITP certifications preferred

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