What are the responsibilities and job description for the Service Desk position at HCL Global Systems?
Job Details
Job Title: Help Desk Analyst I
Location: Boise ID, Alternate location is Boston , Day One Onsite
Client: UST Global/ Health Care
Need 7 Experience AS Help Desk Analyst I
Primary Skillset:
Service Desk Experience, Basic Identity & Access Management skill experience with personal computers, computer networking, telecommunications or configuration management, application support and troubleshooting experience Responsible for analyzing and resolving hardware and software problems across the enterprise, engaging external technicians as appropriate.
Essential duties to include, but are not limited to: Receives phone requests, logs and manages calls, utilizing correct procedures.
Receives referrals from Help Desk Technicians that cannot be resolved at that level.
Analyzes requests for root causes and resolves problems.
Suggests process improvements.
Provides guidance to less experienced technicians.
