What are the responsibilities and job description for the Systems Engineer (Voice) position at HCL Global Systems?
The Expertise and Skills we're Looking For
- Knowledge of ITIL practices
- Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
- Experience leading technology environment stability and availability.
- Proven experience working with IVR, VoIP and Call Center technologies (on-prem or cloud)
- Experience with Agile software development methodologies, delivery projects, and implementation.
- Knowledge of basic networking (ping, traceroute, DNS)
- Experience with search and analytics engines (Splunk, ELK...)
- EKS - experience in managing Kubernetes cluster administration and expected to have good experience troubleshooting Kubernetes
- Experience with Linux / UNIX and Windows operating systems
- Experience with workflow design, data analysis, and requirements identification / specification
- Experience with cloud-based technologies including SaaS solutions in the cloud and AWS
- Experience with CI / CD pipelines and associated technologies
- Experience with Powershell and Python scripting
- Experience with programming languages including Java.
