What are the responsibilities and job description for the Deskside Support Specialist position at HCL Technologies Limited - Business Services?
Key Responsibilities:
- Provide first-level technical support to customers in person at the help desk.
- Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
- Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
- Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
- Escalate complex issues to higher-level support or specialized teams as necessary.
- Maintain and update documentation related to support processes and common issues.
- Educate customers on basic IT practices and self-service options.
- Ensure a high level of customer satisfaction by providing friendly and efficient service.
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $36,000.00 - $59,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Desktop support: 3 years (Required)
- Windows: 3 years (Required)
Work Location: In person
Salary : $36,000 - $59,000
