What are the responsibilities and job description for the Desktop Support Specialist position at HCL Technologies Limited - Business Services?
Job Overview
We are seeking a skilled Desktop Support Technician to join our IT team. The ideal candidate will provide technical assistance and support to our employees for desktop systems, software, and hardware.
Responsibilities
- Analyze, diagnose, and resolve technical issues related to desktop hardware and software
- Install, configure, and maintain desktop applications and operating systems
- Collaborate with the IT team to ensure smooth operation of all desktop systems
- Provide technical support via help desk tickets, phone calls, or in-person interactions
- Troubleshoot computer networking issues including DNS configurations
- Communicate effectively with end-users to provide solutions in a timely manner
- Utilize tools such as Jira and Microsoft Office for issue tracking and documentation
Skills
- Proficiency in various operating systems such as Windows and macOS
- Ability to analyze problems and identify solutions promptly
- Knowledge of computer networking concepts and troubleshooting techniques
- Familiarity with DNS configurations and network protocols
- Experience working in a help desk or technical support role
- Strong communication skills to interact with end-users effectively
- Familiarity with IT support tools like Jira and Microsoft Office suite
Job Type: Full-time
Pay: $36,000.00 - $59,000.00 per year
Benefits:
- 401(k)
- Health insurance
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
Salary : $36,000 - $59,000
