What are the responsibilities and job description for the Associate position at HCL Technologies?
Identifying software failures and data issues, and providing metrics reports for management. Provide responsive escalation support to address software failures and data issues affecting customer vehicles. (1.) To comply to agreed SLA/ customer timelines and adhere to the high quality norms set to ensure zero-error (2.) Understand the requirements from the order and validate the line items inline with the product configuration available in SAP/Client CRM. Identify gaps and rectify (3.) Process the order in co-ordination with the stake holders. Document clear order notes as per quality norms in SAP/CRM. End to end tracking of shipped order. Close order basis client confirmation
