What are the responsibilities and job description for the Associate position at HCL Technologies?
Tech Analyst:
Overview: Join our Global Payroll Transformation program as a Tech Analyst and be a key player in delivering technological excellence across multiple countries. Reporting directly to the Technical Lead, you will provide crucial support in executing various technical activities, ensuring smooth project delivery and alignment with organizational standards.
Responsibilities:
Assist the Technical Lead in coordinating and executing technical activities for the Global Payroll Transformation program, including AS IS landscape analysis, data migration, integration touch points, testing, and TO BE landscape design.
Collaborate closely with cross-functional teams, including HR/Payroll business units, vendors, and IT counterparts, to gather requirements, troubleshoot issues, and ensure seamless integration of technical solutions.
Support the documentation and analysis of AS IS landscapes in collaboration with Local IT and HR teams, identifying areas for optimization and improvement.
Contribute to the development and maintenance of comprehensive documentation, including technical specifications, test plans, and project reports.
Assist in managing data management activities, including data migration planning, format specifications, and system decommissioning, ensuring accuracy and compliance.
Support test managers and coordinators in executing testing activities, including test planning, execution, and defect tracking, to ensure the reliability and functionality of payroll systems.
Work closely with Business Leads to understand business requirements and ensure technical changes are aligned with broader payroll process transformations.
Participate in technology-related change requests and contribute to the preparation of documentation and knowledge management materials.
Stay informed about industry trends and best practices, actively seeking opportunities to enhance technical capabilities and drive continuous improvement.
Key Skills and Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
2 years of experience in a technical role, preferably in a project or program delivery environment.
Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and propose effective solutions.
Proficiency in Microsoft Office suite, with experience in documenting technical specifications and project documentation.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across different functions and regions.
Detail-oriented with a commitment to quality and accuracy in all work deliverables.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Fluency in English; additional language skills are a plus. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Overview: Join our Global Payroll Transformation program as a Tech Analyst and be a key player in delivering technological excellence across multiple countries. Reporting directly to the Technical Lead, you will provide crucial support in executing various technical activities, ensuring smooth project delivery and alignment with organizational standards.
Responsibilities:
Assist the Technical Lead in coordinating and executing technical activities for the Global Payroll Transformation program, including AS IS landscape analysis, data migration, integration touch points, testing, and TO BE landscape design.
Collaborate closely with cross-functional teams, including HR/Payroll business units, vendors, and IT counterparts, to gather requirements, troubleshoot issues, and ensure seamless integration of technical solutions.
Support the documentation and analysis of AS IS landscapes in collaboration with Local IT and HR teams, identifying areas for optimization and improvement.
Contribute to the development and maintenance of comprehensive documentation, including technical specifications, test plans, and project reports.
Assist in managing data management activities, including data migration planning, format specifications, and system decommissioning, ensuring accuracy and compliance.
Support test managers and coordinators in executing testing activities, including test planning, execution, and defect tracking, to ensure the reliability and functionality of payroll systems.
Work closely with Business Leads to understand business requirements and ensure technical changes are aligned with broader payroll process transformations.
Participate in technology-related change requests and contribute to the preparation of documentation and knowledge management materials.
Stay informed about industry trends and best practices, actively seeking opportunities to enhance technical capabilities and drive continuous improvement.
Key Skills and Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
2 years of experience in a technical role, preferably in a project or program delivery environment.
Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and propose effective solutions.
Proficiency in Microsoft Office suite, with experience in documenting technical specifications and project documentation.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders across different functions and regions.
Detail-oriented with a commitment to quality and accuracy in all work deliverables.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Fluency in English; additional language skills are a plus. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
