What are the responsibilities and job description for the BUSINESS ANALYST position at HCL Technologies?
"Deploy, Configure, Manage and Troubleshoot large scale enterprise Microsoft Windows Environment running in Windows 2008, 2012, 2016, 2019.
Install and configure and maintain server operating systems and repair server hardware
Install and manage VMWare VSphere 5. x & 6. x
Proactively maintain and develop all infrastructure technology to maintain a 24x7x365 uptime service
Engineering of systems administration-related solutions for various project and operational needs
Maintain best practices on managing systems and services across all environments
Provide a point of escalation and support to the Service Desk Team.
Participate in weekend maintenance activities, as required.
Perform routine system administration duties.
Monitor servers and troubleshoot problems.
Produce appropriate documentation for application deployment, configuration, and related processes.
ESXi deployments
VM creation, templates, snapshots and VM backup
Administer and support VMware platform.
Maintain appropriate documentation on virtualization.
Provide 24/7 on-call support for the environment.
Participate in weekend maintenance activities, as required.
Perform routine system administration duties.
Monitor ESXi servers and troubleshoot problems.
Provides training and technical leadership to Tier I personnel.
Provide additional support when necessary for backup and storage functions."
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
Install and configure and maintain server operating systems and repair server hardware
Install and manage VMWare VSphere 5. x & 6. x
Proactively maintain and develop all infrastructure technology to maintain a 24x7x365 uptime service
Engineering of systems administration-related solutions for various project and operational needs
Maintain best practices on managing systems and services across all environments
Provide a point of escalation and support to the Service Desk Team.
Participate in weekend maintenance activities, as required.
Perform routine system administration duties.
Monitor servers and troubleshoot problems.
Produce appropriate documentation for application deployment, configuration, and related processes.
ESXi deployments
VM creation, templates, snapshots and VM backup
Administer and support VMware platform.
Maintain appropriate documentation on virtualization.
Provide 24/7 on-call support for the environment.
Participate in weekend maintenance activities, as required.
Perform routine system administration duties.
Monitor ESXi servers and troubleshoot problems.
Provides training and technical leadership to Tier I personnel.
Provide additional support when necessary for backup and storage functions."
(1.) To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time. (5.) To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update & self development.
