What are the responsibilities and job description for the CONSULTANT position at HCL Technologies?
Plays a leading role in supporting all network infrastructure operations across multiple technology domains (Data, , and network applications). This includes advanced technical diagnostics and execution of complex changes. Provide expert / advanced level troubleshooting to resolve complex network and voice Incidents. Oversee and technically drive network Pri1 s and critical issues within shift to ensure the Managed Service Provider is restoring service as quickly and efficiently as possible. Ensure Incident Management is achieving the goal of fast and efficient restoration of services. .
Responsible for Operational Continuous Improvement (reviewing logs, configurations, tools, analytic data, etc.) to continually improve the reliability of the JNJ network. Ensure best in class network performance through proactive and predictive network monitoring and controls. This individual will utilize operational technologies and tools to prevent network outages. This includes providing feedback to engineering and deployment teams for continual improvement / DevOps
Provide input to design changes to enhance availability, capacity and performance
Required Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
10 years of experience with an MSP, ISP, major carrier, or very large enterprise network
Expert level at troubleshooting and diagnostics. Able to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure.
Ability to configure / implement complex network changes
Strong and broad technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP (Schema, subnetting, summarization) IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, , traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls,
Strong to expert knowledge of Routing and Switching systems; strong understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
Strong knowledge of VoIP, Multicast, STP, VTP and Virtual LAN s and Trunking (VLAN s); Network Security (ACL s, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
Excellent written and oral communication skills
Ability to effectively prioritize and execute in a high-pressure environment
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
Responsible for Operational Continuous Improvement (reviewing logs, configurations, tools, analytic data, etc.) to continually improve the reliability of the JNJ network. Ensure best in class network performance through proactive and predictive network monitoring and controls. This individual will utilize operational technologies and tools to prevent network outages. This includes providing feedback to engineering and deployment teams for continual improvement / DevOps
Provide input to design changes to enhance availability, capacity and performance
Required Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
10 years of experience with an MSP, ISP, major carrier, or very large enterprise network
Expert level at troubleshooting and diagnostics. Able to perform (advanced level) configuration, testing, and troubleshooting of IP network infrastructure.
Ability to configure / implement complex network changes
Strong and broad technical knowledge and experience with converged infrastructure, switching / routing in a large and complex network, DHCP, DNS, IP (Schema, subnetting, summarization) IP management tools, network management applications, advanced WAN routing, WAN/LAN/Wireless LAN topologies, MPLS and other WAN technologies, , traffic shaping / QoS, EIGRP/BGP, multimedia/VoIP solutions (SIP), firewalls,
Strong to expert knowledge of Routing and Switching systems; strong understanding of Routing Protocols (OSPF, EIGRP, and BGP) and Gateway Redundancy Protocols (HSRP, VRRP, and GLRP)
Strong knowledge of VoIP, Multicast, STP, VTP and Virtual LAN s and Trunking (VLAN s); Network Security (ACL s, IPSec Tunnels), Firewalls (Security Appliances), Netflow, IPSLA, and VPN technologies
Excellent written and oral communication skills
Ability to effectively prioritize and execute in a high-pressure environment
Exceptional customer service orientation
Extensive experience working in a team-oriented, collaborative environment
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
