What are the responsibilities and job description for the CONSULTANT position at HCL Technologies?
Job Description: Project Manager
We are seeking an experienced IT Project Manager with expertise in Windows 10 to Windows 11 migration to join our dynamic team. The successful candidate will lead and manage a comprehensive migration project, ensuring a seamless transition with minimal disruption to operations. This role requires strong technical knowledge, project management skills, and the ability to coordinate cross-functional teams.
Key Responsibilities
Project Planning and Execution: Develop detailed project plans, including scope, timelines, resources, and budget. Ensure timely execution and delivery of the migration project.
Team Coordination: Coordinate with IT staff, vendors, and stakeholders to ensure all project components are aligned and meet the desired outcomes. Lead project meetings and provide regular status updates.
Risk Management: Identify potential risks and develop mitigation strategies to minimize impact. Ensure proper documentation and compliance with company policies and standards.
Technical Expertise: Provide technical guidance and support throughout the migration process. Troubleshoot and resolve any issues that arise during the transition from Win10 to Win11.
Change Management: Develop and implement change management strategies to ensure a smooth transition for end-users. Conduct training sessions and provide support to staff as needed.
Quality Assurance: Ensure all migration activities are performed to the highest standards and conduct post-migration reviews to identify areas for improvement.
Willingness to work from HCL or Client Office all 5 days a week
Qualifications
Education: Bachelor s degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 5 years of experience in IT project management, with specific experience in Windows 10 to Windows 11 migration projects.
Certifications: PMP, PRINCE2, or other relevant project management certifications are preferred.
Technical Skills: In-depth knowledge of Windows operating systems, particularly Windows 10 and Windows 11. Familiarity with migration tools and methodologies.
Communication Skills: Excellent verbal and written communication skills. Ability to articulate technical concepts to non-technical stakeholders.
Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment.
Leadership Skills: Demonstrated ability to lead and motivate cross-functional teams to achieve project goals.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
We are seeking an experienced IT Project Manager with expertise in Windows 10 to Windows 11 migration to join our dynamic team. The successful candidate will lead and manage a comprehensive migration project, ensuring a seamless transition with minimal disruption to operations. This role requires strong technical knowledge, project management skills, and the ability to coordinate cross-functional teams.
Key Responsibilities
Project Planning and Execution: Develop detailed project plans, including scope, timelines, resources, and budget. Ensure timely execution and delivery of the migration project.
Team Coordination: Coordinate with IT staff, vendors, and stakeholders to ensure all project components are aligned and meet the desired outcomes. Lead project meetings and provide regular status updates.
Risk Management: Identify potential risks and develop mitigation strategies to minimize impact. Ensure proper documentation and compliance with company policies and standards.
Technical Expertise: Provide technical guidance and support throughout the migration process. Troubleshoot and resolve any issues that arise during the transition from Win10 to Win11.
Change Management: Develop and implement change management strategies to ensure a smooth transition for end-users. Conduct training sessions and provide support to staff as needed.
Quality Assurance: Ensure all migration activities are performed to the highest standards and conduct post-migration reviews to identify areas for improvement.
Willingness to work from HCL or Client Office all 5 days a week
Qualifications
Education: Bachelor s degree in Information Technology, Computer Science, or a related field.
Experience: Minimum of 5 years of experience in IT project management, with specific experience in Windows 10 to Windows 11 migration projects.
Certifications: PMP, PRINCE2, or other relevant project management certifications are preferred.
Technical Skills: In-depth knowledge of Windows operating systems, particularly Windows 10 and Windows 11. Familiarity with migration tools and methodologies.
Communication Skills: Excellent verbal and written communication skills. Ability to articulate technical concepts to non-technical stakeholders.
Problem-Solving Skills: Strong analytical and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment.
Leadership Skills: Demonstrated ability to lead and motivate cross-functional teams to achieve project goals.
(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations /L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.
