What are the responsibilities and job description for the Data Center Network Technician position at HCL Technologies?
Role: Data Center Network Technician
Location: Huntsville, AL
Fulltime permanent
Qualifications
Culture / Team fit
Network switch experience
Ambitious / Hard working / Coachable
Physical layer: fiber optic connections, contamination, cleaning
Understand ESD best practices
Comfortable with text based CLI into switches
Familiar with IP based networking
A /Network level of knowledge desired
2 years of IT related experience preferred
Good organization, multitasking and communication skills
Microsoft Office Tools: Word, Outlook, Excel
Understanding of network procedures, environmental and safety management in a DC environment
Responsibilities
Physical hardware swaps:
- Optical transceiver swaps / Circuit diagnosis
- Line card swap
- Switches (TOR) Replacement
- Work with vendors for RMA's
- Must be able to lift 50lbs
Build relationships with partner teams within the DC
Asset management
Tools and Ticket management
- To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Job Type: Full-time
Pay: $71,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Relocation assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Computer networking: 4 years (Preferred)
- LAN: 4 years (Preferred)
Work Location: In person
Salary : $71,000 - $85,000
