Demo

SENIOR ENGINEER

HCL Technologies
Brazil, IN Full Time
POSTED ON 4/3/2025
AVAILABLE BEFORE 6/3/2025
SD-Spanish Lead (1.) To ensure that calls/ chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks & shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

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